Job Description

Job Title : Sr. Business Analyst Location : Narasapura, Bangalore, KA Summary The Sr. Business Analyst will be responsible for supporting our corporate ERP software and related systems. Primary responsibilities include managing, configuring, testing and supporting the Microsoft Dynamics 365 for Finance and Operations (D365FO) application, as well as managing our J-sox auditing controls. This person will also contribute to the analysis and design of enhancements and should be analytical, pro-active, organized and have a demonstrated ability to achieve results by working in both a global team environment and independently. This position is responsible for managing change management for D365FO requests and adhering to best practices in maintaining quality data, as well as training and supporting global teams. Essential Functions Maintain and configure Microsoft Dynamics 365 for Finance and Operations and related applications including, but not limited to: Work cross functionally with other departments to support, gather requirements, create design documents, and assist in implementing new business processes and configurations. Troubleshoot and resolve user issues in a daily support capacity in D365FO and related software. Configure and support Procurement and Sourcing, Master planning, Production Control, Manufacturing Execution, Warehouse Management and other SCM (Supply Chain Management) and shop floor related functions and modules. Maintain J-sox change request process to adhere to compliance, including creating request, user follow-up, testing, training, and process improvements Maintain user management, access rights and manage licenses for users Ensure data quality standards are followed and implement best practices Create documentation on processes, user guides and knowledgebase articles Design and Test enhancements, including platform updates and bug fixes; coordinate user acceptance, regression and integration testing; make changes and corrections, as needed Develop training plans, materials and lead training sessions, as needed Mentor team members and assist with support tickets. Lead and support integrations, including AP Automation, Expense Management, EDI and others Cross train on Microsoft Dynamics 365 for Sales to support global sales teams Assist with other key initiatives and other related IT projects Create and support training initiatives to help develop end users gain knowledge of system navigation and best practices Participate/Lead Kaizen (Process improvement) events to help spark change and gain process efficiencies within the functional ERP system and physical Warehouse Operations Stay up to date and communicate the latest trends and platform update features with D365FO General IT support onsite, as needed Requirements 2+ years professional experience in Microsoft Dynamics 365 for Finance and Operations Bachelor\'s degree in Informatics, IT, Computer Science, Supply Chain or other related business degrees Project Accounting, Supply Chain, Warehouse experience a plus Experience with Microsoft Power Platform and SQL queries ideal Excellent oral, written and customer relationship skills to support global operations Strong analytical thinking and problem-solving skills Detailed oriented, experience analyzing data to drive strategy and results Strong willingness to take on new challenges, learn, and grow Strong sense of customer service (Servant\'s heart) Comfortable operating independently Responsive to requests in a timely manner Ability to work in a fast-paced, team environment with high quality internet Desire to succeed with a positive attitude and high level of integrity Exceptional time management, organizational skills and ability to manage multiple deadlines at a time Ability to work extra hours and weekends, as needed Proficient in Microsoft Office, specifically, Excel, Word, Outlook, Teams and PowerPoint Willingness to travel to other Bastian facilities to support warehouse and other functions, as needed

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