Job Description

Join the world\'s leading analytics software company and make a difference in the way advanced analytics research is practiced!

The focus of the Fraud and Security Intelligence division is to deliver superior solutions and customer satisfaction globally for detecting fraud, money laundering, terrorist financing, and other anomalous behavior across financial, insurance, government, healthcare, criminal justice, public security, and other industries.

Recent customer successes include the following:

• A convenience store operator reducing prepaid cell phone, debit and credit card, money transfer, utility payment, tuition, and ticket fraud across its 13mm customer base
• Contact tracing for public health
• A financial lender cutting third-party application fraud by more than 80%
• A pharmacy benefits manager slashing fraud, waste, and abuse using artificial intelligence
• A financial institution reducing regulatory compliance false-positive alerting by 30% through leveraging machine learning analytics
• A law enforcement agency improving efficiency and effectiveness of crime analysis, connecting disparate police data sources, improving community service, and increasing public confidence

In this position, you will work as a SAS Technical Support Engineer for SAS Fraud Management and BOSS Solutions. Primarily, you will provide technical support for trouble-shooting multi-faceted issues within complex customer environments across the globe. The SAS Fraud Management solution is a mission-critical solution that monitors and detects fraud in financial institutions. As a member of this team, you support customers to ensure the solution is operational to a negotiated service level agreement.

Requirement

• Bachelor\'s degree in computer science, software engineering, or a related field;
• Minimum of 2 years of experience supporting complex software applications, testing software, and/or general programming, including experience leading projects.
• Experience with Linux Enterprise Red Hat.
• Minimum of 2 years working on Oracle Enterprise databases or similar database technologies.
• Knowledge of SAN and large networking environments.
• Able to manage global customer experience and technical issues.
• Willing to provide after hour support to our Global customers and internal teams.

Mandatory Skills

• Minimum of 2 years of experience supporting complex software applications, testing software, and/or general programming, including experience leading projects.
• Able to manage global customer experience and technical issues. Ability to relate technical issues and impact in terms business executives can understand;
• Expert problem-solving, analytical and trouble-shooting skills;
• Excellent organizational skills;
• Good verbal and written communication skills;
• Ability to work independently and with a team.
• Ability to work flexible work hours to include other time zones.
• Experience with Cloud architectures and at least one major public Cloud provider

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Domain Skills

• Experience writing Technical Documentation;
• Experience working in customer technical environments;
• Experience in the banking or insurance industries;
• Experience doing production support;
• Experience with the SAS programming language;
• Experience with SAS Business Intelligence Server.
• Experience with IBM MQ Series.
• Oracle DBMS
• Active MQ
• Experience with other database technologies.

Total Years of Relevant experience

2 to 4 years

Education Preference

• Bachelor\'s degree in computer science, software engineering, or a related field

SAS Institute