Job Description

:Primary Responsibilities:

• Will play a pivotal role in providing both onsite and Tier 2 support to the business. Their responsibilities will be essential for the smooth operation and support of the end users and client infrastructure.
• They will be responsible for Asset Management \xe2\x80\x93 such as tracking of devices, IT asset disposal & maintaining the correct data of the IT assets allocated to employees from an audit standpoint.
• Responsible for facilitating IT support to end user for Requests, Incidents and Changes. Use ServiceNow ITSM system for managing Requests, Incidents and Changes

• Work with local and global CIS operations team to provide IT infrastructure support for networking, virtualization and end user computing
• Good understanding of the infra setup of MS TEAMS, MS Office, Skype

• Governance of AV equipment -

• Test and resolve equipment issues.
• Operate audio recording equipment.
• Troubleshooting and adjusting the av equipment
• Electronic equipment repair
• Good communication and interpersonal skills
• Maintain inventory of equipment & Connect wires and cables

• You will be responsible for setting upvideo and audio equipment used for live events. Manage and support Audio-Video technology in meeting room spaces

• Installation, testing, and adjust equipment to create ideal auditory and visual experiences for an audience.
• Testing the equipment before all the events & troubleshooting and adjusting the AV equipment.
• Assist with client hardware lifecycle replacement as per global client standards
• Perform daily administration activities for all IT infrastructure including analyzing, installing, modifying operating systems, storage, applications, backups and account administration.
• Assists with the formatting, supporting, troubleshooting of hardware, operating systems, systems management software, security and AV software, patch management, productivity applications and virtualized environment.

• Develop step-by-step documentation for system support tasks.

• Will be required to participate in 24x7 on-call rotation.

Relevant Experience: 3-6 yearsEssential

• Bachelor\xe2\x80\x99s degree in relevant field preferably IT
• Fresher or 4 years of experience in managing and troubleshooting IT infrastructure (server, storage, virtualization, networking and end user computing
• Demonstrated problem solving skills for operating systems (Windows, Linux), VMware and networking
• Exposure to MS Skype/ Teams voice solution will be an added advantage
• Adapt at working in a collaborative, team-oriented environment.
• Be a proactive, self-directed, detail-oriented, independent worker with strong interpersonal and communication skills
• Passion for continuous learning

Preferred Qualifications

• Experience working in a globally dispersed team
• Familiarity with ITSM processes, systems and tools such as ServiceNow
• ITIL certification

SAS only sends emails from verified \xe2\x80\x9csas.com\xe2\x80\x9d email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact#SAS

SAS