Job Description

:Primary Responsibilities:

• Will play a pivotal role in providing both onsite and Tier 2 support to the business. Their responsibilities will be essential for the smooth operation and support of the end users and client infrastructure.
• They will be responsible for Asset Management - such as tracking of devices, IT asset disposal & maintaining the correct data of the IT assets allocated to employees from an audit standpoint.
• Responsible for facilitating IT support to end user for Requests, Incidents and Changes. Use ServiceNow ITSM system for managing Requests, Incidents and Changes

• Work with local and global CIS operations team to provide IT infrastructure support for networking, virtualization and end user computing
• Good understanding of the infra setup of MS TEAMS, MS Office, Skype

• Governance of AV equipment -

• Test and resolve equipment issues.
• Operate audio recording equipment.
• Troubleshooting and adjusting the av equipment
• Electronic equipment repair
• Good communication and interpersonal skills
• Maintain inventory of equipment & Connect wires and cables

• You will be responsible for setting upvideo and audio equipment used for live events. Manage and support Audio-Video technology in meeting room spaces

• Installation, testing, and adjust equipment to create ideal auditory and visual experiences for an audience.
• Testing the equipment before all the events & troubleshooting and adjusting the AV equipment.
• Assist with client hardware lifecycle replacement as per global client standards
• Perform daily administration activities for all IT infrastructure including analyzing, installing, modifying operating systems, storage, applications, backups and account administration.
• Assists with the formatting, supporting, troubleshooting of hardware, operating systems, systems management software, security and AV software, patch management, productivity applications and virtualized environment.

• Develop step-by-step documentation for system support tasks.

• Will be required to participate in 24x7 on-call rotation.

Relevant Experience: 3-6 yearsEssential

• Bachelors degree in relevant field preferably IT
• Fresher or 4 years of experience in managing and troubleshooting IT infrastructure (server, storage, virtualization, networking and end user computing
• Demonstrated problem solving skills for operating systems (Windows, Linux), VMware and networking
• Exposure to MS Skype/ Teams voice solution will be an added advantage
• Adapt at working in a collaborative, team-oriented environment.
• Be a proactive, self-directed, detail-oriented, independent worker with strong interpersonal and communication skills
• Passion for continuous learning

Preferred Qualifications

• Experience working in a globally dispersed team
• Familiarity with ITSM processes, systems and tools such as ServiceNow
• ITIL certification

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