Job Description

Technical LeadQualification: Bachelor\'s in engineering or equivalentResponsibility:Project Planning & Setup:

• Understand and contribute to resource plan.

• Identify appropriate processes based on project landscape.

• Identify gaps and advise on improvements if required.

• Share inputs in creation of project plan.

• Contribute to hardware/software requirement plan.

• Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.

Requirement Gathering and Analysis:

• Analyze functional/non functional requirements and seek clarifications for better understanding of requirements.

• Define timeline estimates based on the requirements, complexity and inhouse capability.

• Communicate estimates to supervisor for review.

• Provide inputs on technical feasibility of requirements.

• Identify gaps in requirements.

• Share additional requirements identified with supervisor.

Design:

• Guide team in preparation of technical specification document and review the same.

• Break down the base lines requirements into business and functional requirements.

• Prepare high level and low level design and share with supervisor for approval.

• Identify tools and technologies to be used in the project as well as reusable objects that could be customized for the project.

• Share the design document with the functional team post supervisor review.

Coding:

• Guide team in coding as per design.

• Follow coding standards and best practices to check code quality.

• Share developed code with supervisor for review.

• Rework on the code based on inputs if required.

• Perform complex integration.

• Guide the developers in identifying, preparing and conducting unit test cases and fixing defects based on results.

• Consolidate the test results and share with supervisor.

• Provide periodic status update to supervisor and highlight / recommend any changes in design based on challenges faced.

• Anticipate unreported defects and raise the same to supervisor.

• Conduct technical troubleshooting.

• Conduct reviews for codes created by team.

Testing:

• Coordinate with QA team during the testing phase.

• Address queries raised by QA within defined timelines.

• Conduct functional / non functional testing if required.

• Investigate critical defects and establish need for fixing.

• Fix complex defects identified during functional / non functional testing.

• Understand the defect impact / criticality and handle accordingly.

• Raise issues to leads/QA.

• Report defect status as per project standard process within agreed timelines.

• Review defect fixes done by team guide them.

• Fix defects identified during UAT within agreed timelines.

• Share revised code with supervisor for review.

• Assist team lead and project manager on estimates around defect fixes.

Deployment & Closure:

• Conduct allocated transition tasks as per agreed timelines.

• Address queries / provide assistance in fixing issues during warranty period.

• Provide prompt response during production support.

• Fix defects as and when required.

• Review defect fixes.

• Maintain deployment tracker.

• Perform sanity check post deployment to ensure smooth production.

• Share activity status with supervisor and highlight concerns if any.

Service Support & Maintenance:

• Participate in scoping meetings and identify transition requirements for new projects.

• Reconfirm requirements with relevant stakeholders.

• Freeze SME calendar.

• Provide transition activities.

• Regularly track progress of transitions through weekly dashboards.

• Attend user calls, and capture required information and incident details for logging.

• Post information gathering, identify whether the incoming request is a service request or an incident.

• Determine urgency and impact of the situation.

• Assign appropriate priority to the incident.

• Assign the incident to the right stakeholder for a workaround/fix.

• Conduct analysis on various incidents that occur frequently Categorize recurring incidents as problems/known errors.

• Provide support to resolve these errors.

• Initiate change management process.

Knowledge Management:

• Create specific artifacts for tasks allocated by supervisor.

• Share artifact with supervisor for review.

• Upload article in the knowledge management repository.

• Seek inputs from knowledge repository to resolve problems.

• Apply best practices/ learning during development activities.

People Management:

• Provide support in creation of training courses and supporting artifacts on the training server such as demo, presentation.

• Conduct training with the help of academy and mentoring with respect to domain.

• Mentor new joiners in EAS function on an ongoing basis.

• Provide support to various project managers in identification of training needs of their subordinates.

• Provide inputs during goal setting and performance appraisal.

Must Have Skills

• Salesforce Admin

• Salesforce DevOPS

• SFDC Data

• SFDC Lightning

• SFDC Integration

• SFDC Configuration

Good To Have Skills

• SFDC Devlpmnt & Customization

Cognizant