Job Description

Calling all innovators - find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Sr Associate, Client Tech Support EngineeringWhat does a great Incident Manager do?This position is responsible for monitoring and troubleshooting applications alerts for Fintech. Along with that handle incidents and works as incident manager to drive it to closer by ensure timely resolution of all Incidents and quick escalations, when required, with the proper communication to management.What you will do:

• Monitor and troubleshoot Moogsoft situations for applications.
• Respond to a reported incident, engage support team by initiating the incident management process
• Analyze incidents and resolution to see if there are recurring incidents.
• Analyze and identify possible problem sources to resolve incident.
• Facilitate technical troubleshooting efforts and engage additional technical support as needed, including vendor/3rd part support.
• Document troubleshooting activities and resolution details in the Incident Work Notes, to provide an accurate timeline.
• Ensure timely communication to the leadership team.
• Document reported issues, troubleshooting steps and actions taken.
• Perform and complete other duties as assigned.

What you will need to have:

• Bachelor's degree in information technology, engineering, or a related field.
• At least 3-4 years experience working in IT service management( Incident), or a similar role.
• Basic understanding of splunk, Dynatrace and Moogsoft
• Strong knowledge of IT service management including ITIL
• Excellent customer service with strong verbal and written communications skills required.
• Proven ability to analyze and resolve problems with attention to detail.
• Knowledge of the financial services industry a plus but not required.
• Required to work flexible schedule and weekends.

What would be great to have:

• Experience working with Monitoring Tools
• Banking and Financial Services experience

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune\xc2\xae magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

Fiserv