What You\'ll Do

As a Senior Applications Administrator , you will be responsible for developing, configuring, and maintaining HubSpot solutions for our company.
You will collaborate with our sales, marketing, support and product teams to understand business requirements and implement HubSpot and integration solutions that enable our productivity.
You will also work closely with our architects to ensure that the solution is integrated seamlessly with other applications.

• HubSpot Administration: Take charge of the day-to-day administration of HubSpot, including user management, configuration, and customization to align with marketing and customer support workflows.

• Marketing Support: Collaborate closely with the marketing team to execute marketing campaigns, manage email marketing efforts, and create landing pages and forms within HubSpot. Provide technical support and guidance on utilizing HubSpot's marketing automation features effectively.

• Customer Support Integration: Work closely with the customer support team to integrate HubSpot with the customer support ticketing system and knowledge base. Streamline processes for handling customer inquiries and feedback captured through HubSpot's forms and communication channels. Work with the CS Lead to build additional KPI reporting.

• Product Integration: Coordinate with the product development team to support the integration of HubSpot with the company's online purchase features..

• Reporting and Analysis: Develop and generate reports and dashboards within HubSpot to track key metrics related to marketing performance, customer support activities, and product integration. Analyze data to derive actionable insights and recommendations for improvement.

• Onboarding Integration: Work closely with the onboarding team to integrate with HubSpot and support accurate ticketing information and updates. Streamline the onboarding process to ensure a smooth transition between D30 and HubSpot. Build additional KPI reports.

• Multi-Unit Support: Build a multi-unit pipeline with a dedicated MU email account. Track MU statuses with a ticketing system. Create MU KPI reports.

• Sales Support: Build sales reports that Avalara can access to approve MU sales each month. Streamline a process to track sales contracts and billing adjustments.

• Clean up outdated contacts, tickets, workflows ands pipelines.

• Fix HubSpot integration with Ring Central. The current reporting in HubSpot is inaccurate and needs attention.

What You\'ll Need to be Successful

Skills required to do the job. Specific qualifications to be listed first (e.g., technologies, languages, etc.)

• A minimum of 5 years of hands-on experience as HubSpot adminstrator
• Familiarity with Agile development methodology - working in sprints, grooming work, etc.
• Working knowledge of compliance and release management processes
• Familiarity with code repositories like Gitlab, build tools and CI/CD processes
• Requires degree in Computer Science with at least 4 years of applicable experience

Nice to have:

• 1-2 years of hands-on experience in a Salesforce environment
• Proficiency in at least one other programming language (JavaScript, TypeScript, Java, Python, etc)

About Avalara

Were Avalara. Were defining the relationship between tax and tech.

Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - theres nearly 5,000 of us now. Our growth is real, and were not slowing down - not until weve achieved our mission - to be part of every transaction in the world.

Were bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture weve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

Weve been different from day one. Join us, and your career will be too.

EEO Statement
Were an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company we dont want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.