Job Description

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?



Honeywell International Inc. is a Fortune 100 industrial technology company that makes a variety of commercial and consumer solutions, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.


HCE provides cloud-based/on-prem Enterprise Performance Management offerings in a variety of domains such as Buildings, Industrial Plants and Aero enabling customers with faster innovation, efficient operations and maximizing the value of their assets.We are looking for passionate individuals to join our world class team and be part of the story of the team who disrupted the industry like never before.


Honeywell Connected Industrial (HCCI) Line of business is a leading provider of software offerings in the Process Industry which includes Oil and Gas, Refining, Petrochemicals, Paper, MMM industry. These offerings drive measurable business results for customers. The business is focused on outcome-based software solutions and engineering services, converting data into actions for the customer which enables greater reliability, safety and uptime & profitability. These solutions uniquely combine domain expertise and industry proven technology.


The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Global Technical Team under the direction of a Global Technical Support Manager.


Key Responsibilities


The role will have a broad set of responsibilities encompassing the following:


• Technical support for Honeywell APC/CPM applications in EMEA region to resolve the service requests within service level agreements.


• Support the project teams in migration and other project activities. Resolve the service requests from projects teams of EMEA region.


• Identify and log product defects while troubleshooting support issues, and collaborate with the development team to fix them according to defect priority, thus helping to improve overall stability of APC/CPM applications


• Liaison with the development team for timely delivery of solutions to the customers


• Actively driving Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all problem cases


• Actively engage in product readiness from a Technical Support perspective (NPI, defect verification and product training )


• Travel to the customer site to resolve the issues ( Expected travel ~ 10%)

YOU MUST HAVE


• Bachelors/Post Graduate degree in Chemical Engineering/Instrumentation Engineering


• 8 - 15+ years of Experience in Advanced Process control and Control performance monitoring tools; preferably Honeywell RMPCT and CPM applications


• Hands on experience in design, implementation and commissioning experience of APC and CPM applications
• Experience in Technical support activities; especially in Honeywell Adavanced applications ( preferably in APC and CPM)


• Good communication and writing skills.


• Good team player. Strong ability to maintain good working relationship with customers.


• Customer oriented attitude: understands & addresses (internal & external) customer needs and concerns, strong customer advocate


WE VALUE


• Understanding APC/CPM implementation and support lifecycle


• Collaboration with diverse and global teams


• Good troubleshooting skills


• Promote customer relationships


• Effective communicator

Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events### Additional Information

• JOB ID: HRD236231
• Category: Engineering
• Location: HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,India
• Exempt