Job Description

DESCRIPTION**This is a contract role for approximately 10 months.At Amazon we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environmentKey job responsibilities

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.

BASIC QUALIFICATIONS

• 3+ years of contact center, customer service, human resources or equivalent experience
• Proven ability using Microsoft Office skills and other computer or internet-based programs
• Demonstrated proficiency handling customer contacts, queries and resolutions.

PREFERRED QUALIFICATIONS

• 4+ years of contact center, customer service, human resources or equivalent experience
• Experience using Knowledge database and researching skills.
• Previous HR experience (Payroll and Benefits).
• Proven ability to manage customer contacts in a fast-paced environment.
• Proven ability to adjust to constantly changing workloads.
• Proven ability to follow existing process with high attention to detail.
• Additional languages a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon