Job Description

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date16-Jul-2024Job ID3443Description and RequirementsPosition SummaryThis position will help direct activities that support a variety of RIS Operations strategic & operational business functions. This role will require to review & validate annuitant details followed by directing the check in correct queue, issue held/outstanding payments, process reclaims for the overpaid amount work.Job Responsibilities

• Processes moderate to complex payments to beneficiaries and applies them to policies
• Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
• Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any).
• Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
• Reconciles daily transactions and reports discrepancies and delinquencies.
• Analyze and research all discrepancies
• Investigate and resolve outstanding items
• Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
• Ensure adherence to established attendance schedules

• Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions
• Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results.
• Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
• Ensure adherence to established attendance schedules
• Interpret correspondence to identify customer needs and expectations.
• Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
• Assist others with work to assure attainment of department objectives
• Work as a team member to meet company\'s objectives while demonstrating core values and meeting key measures.
• Comply with regulatory requirements in prioritizing and completing work assignments

Knowledge, Skills and AbilitiesEducation

• Bachelor\'s degree in commerce or diploma with a minimum of 15 years of education..

Experience

• Minimum 48 months of experience in Business Process Off-shoring, Financial Institutions, Insurance industry.

Knowledge and skills (general and technical)Technical Skills:

• Computer navigation skills
• Keyboarding and data entry
• Intermediate knowledge of MS Excel (Data formatting, Understanding of formulas & functions etc.), Basic knowledge of MS Word, PowerPoint, Internet

Process Specific Skills:

• Data entry skills
• Coaching and Feedback skills
• Ability to multi-task and handle high volumes of work in a fast-paced environment

Soft Skills (Mandatory):

• Good written and oral communication skills
• Strong understanding and comprehension of the English language
• Good Analytical, problem-solving skills
• Very High Detail Orientation
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment
• Team player
• Positive attitude

Soft skills (Desired):

• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results-oriented

MetLife