Sr. Accounts Associate

Year    India, India

Job Description


CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date16-Jul-2024Job ID3432Description and RequirementsPosition SummaryThis position will help direct activities that support a variety of RIS Operations strategic & operational business functions. This role will require to review & validate annuitant details followed by directing the check in correct queue, issue held/outstanding payments, process reclaims for the overpaid amount work.Job Responsibilities

  • Processes moderate to complex payments to beneficiaries and applies them to policies
  • Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
  • Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any).
  • Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
  • Reconciles daily transactions and reports discrepancies and delinquencies.
  • Analyze and research all discrepancies
  • Investigate and resolve outstanding items
  • Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
  • Ensure adherence to established attendance schedules
  • Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions
  • Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results.
  • Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
  • Ensure adherence to established attendance schedules
  • Interpret correspondence to identify customer needs and expectations.
  • Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
  • Assist others with work to assure attainment of department objectives
  • Work as a team member to meet company\'s objectives while demonstrating core values and meeting key measures.
  • Comply with regulatory requirements in prioritizing and completing work assignments
Knowledge, Skills and AbilitiesEducation
  • Bachelor\'s degree in commerce or diploma with a minimum of 15 years of education..
Experience
  • Minimum 48 months of experience in Business Process Off-shoring, Financial Institutions, Insurance industry.
Knowledge and skills (general and technical)Technical Skills:
  • Computer navigation skills
  • Keyboarding and data entry
  • Intermediate knowledge of MS Excel (Data formatting, Understanding of formulas & functions etc.), Basic knowledge of MS Word, PowerPoint, Internet
Process Specific Skills:
  • Data entry skills
  • Coaching and Feedback skills
  • Ability to multi-task and handle high volumes of work in a fast-paced environment
Soft Skills (Mandatory):
  • Good written and oral communication skills
  • Strong understanding and comprehension of the English language
  • Good Analytical, problem-solving skills
  • Very High Detail Orientation
  • Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment
  • Team player
  • Positive attitude
Soft skills (Desired):
  • Demonstrate ability to work independently and in a team environment
  • Self-disciplined and results-oriented

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Job Detail

  • Job Id
    JD3436709
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    India, India
  • Education
    Not mentioned
  • Experience
    Year