AHEAD is currently seeking a SQL Server DBA (Database Administrator) who will be counted on as part of the technical service delivery team to successfully manage and support Microsoft SQL database systems for clients.

Duties & Essential Job Functions

• Resolve Client Technical Support Issues (Managed Service Desk)
• Perform the installation of Database application software, patches, and services packs
• Proactive database monitoring and maintenance
• Perform backups and restores
• Support systems for high availability and disaster recovery (e.g. Availability Groups, replication, log shipping)
• Update support documentation
• Learn from Sr. DBAs
• Attend required training.

Education & Experience

• Education: Preference given to candidates with a Bachelor of Science degree in Computer Science or Similar Technical Degree
• Required Experience: Demonstrated experience in Microsoft Database Administration or relevant classwork to include experience with:
• Microsoft SQL Server
• Installation
• Configuration and Patching of Database Software
• Operational understanding of SSIS and job monitoring
• Proficiency with T-SQL o Effectively use monitoring tools
• Working knowledge of RDBMS security models
• Preferred Experience: Preference will be given to candidates with experience in:
• Prior experience with a Managed Services Provider
• Working knowledge of cloud-based technologies such as AZURE
• Prior experience with Performance Monitor

Required Attributes

• Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customers satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceeding customer expectations.
• Ability to Multi Task: Proven ability to manage multiple issues and/or projects successfully bringing them all to resolution in a timely manner.
• Problem Solving: Anticipates problems, recognizes and accurately evaluates the signs of a problems and analyzes current procedures for possible improvements.
• Detail Oriented: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Automation / Tools: Proficient in use of all Microsoft Office software applications including Outlook, Word, PowerPoint, and Excel. Willingness and ability to learn and implement new software applications and technologies.