Job Description

:Role: L2 Monitoring Support - OSLocation: Pune/BangaloreJob Summary xe2x80x93A person with good knowledge of Cross OS Skills in Windows & Unix to monitor events & perform the L1.5 / L2 task.Key responsibilities: Working on monitoring tool and perform L2 / L2.5 for Server SupportYears of experience needed xe2x80x93xefx82xb7 2 xe2x80x93 4 yearsTechnical Skills:xefx82xb7 Perform L1.5/L2 operations & resolve Server related issues under windows & Unix OS admin & mgmt tasks including taking care of tickets associated with resource utilization, Outages etc.xefx82xb7 Proactively monitor, maintain, and administer OS systems connected to Companyxe2x80x99s computing environment.xefx82xb7 Proactively monitor, maintain, and administer servers and application systems connected to the Companyxe2x80x99s computing environment.xefx82xb7 Perform L1.5/L2 troubleshooting, escalation, and notification of server, application, and security events as assigned. Conduct all necessary follow-up actions based on assignments, policy, and procedures.Management Skills:xefx82xb7 Serve as a direct point of contact for most customer (internal staff, external) and service provider interaction. Includes receiving and resolving requests via phone, email, and internal ticket system, escalating s/issues to appropriate parties.xefx82xb7 Gather operational metrics and report them to Infrastructure Management.xefx82xb7 Include demonstrated competencies and physical, mental, & interpersonal skills.xefx82xb7 Ability to work independently and in shifts.xefx82xb7 Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.Qualification:Minimum Requirements: -Should have at least a technical bachelorxe2x80x99s degree in engineering or any degree.About MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasisxe2x80x99 Front2Backxe2x84xa2 Transformation approach. Front2Backxe2x84xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasisxe2x80x99 Service Transformation approach helps xe2x80x98shrink the corexe2x80x99 through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasisxe2x80x99 core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Skills:PRIMARY COMPETENCY : Monitoring PRIMARY SKILL : Batch Job Monitoring/Scheduling PRIMARY SKILL PERCENTAGE : 60 SECONDARY COMPETENCY : Wintel SECONDARY SKILL : VMWare SECONDARY SKILL PERCENTAGE : 40About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis