Job Description

:Role: Technical Support \xe2\x80\x93 Service DeskLocation: Plano, Texas. Mumbai, India and SingaporeWho are we looking for?Candidates with a minimum 2 years of Service Desk experience \xe2\x80\x93 Those with technical knowledge and troubleshooting skills with excellent English speaking skills and willing to work in rotational shifts.Job responsibilities would include inbound & outbound calling, responding on emails and triaging technical and non-technical queries or complaints related to migration of applications.Technical Skills:\xef\x82\xb7 Should have working knowledge and understanding of various Operating Systems (Unix/Windows), Middleware, Desktop, Laptop, VPN, APIs and FTP.\xef\x82\xb7 Should have the ability to triage technical and non-technical client queries, read verbose logs, for IPs, URLs, etc.,\xef\x82\xb7 Good to have understanding ofo Transmissions, firewalls, protocols, and securityo Various FTP communication technologieso FTP transport and payload security technologieso Cryptography settings (ciphers, KEX, HMAC)o Application and system logsProcess Skills:\xef\x82\xb7 Effective business communication skills\xef\x82\xb7 Active listening and probing skills\xef\x82\xb7 Navigate through ticketing tools, procedures and knowledge base articles.Behavioral Skills :\xef\x82\xb7 Receptive for feedback and willing to learn\xef\x82\xb7 Positive attitude and team playerQualification:\xef\x82\xb7 Any graduate (India) or equivalent for other regionsWhat\xe2\x80\x99s in for you?\xef\x82\xb7 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.\xef\x82\xb7 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.\xef\x82\xb7 You get an open and transparent culture along with freedom to experimentation and innovationWho are we?Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays .Skills:PRIMARY COMPETENCY : Unix PRIMARY SKILL : Operating System PRIMARY SKILL PERCENTAGE : 51 SECONDARY COMPETENCY : Mainframe Technology SECONDARY SKILL : Hardware Config Management SECONDARY SKILL PERCENTAGE : 25 TERTIARY COMPETENCY : Banking And Financial Services TERTIARY SKILL : Service Desk and Support TERTIARY SKILL PERCENTAGE : 24About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis