Job Description

As a Specialist xe2x80x93 Workforce Management xe2x80x93 Real Time, youxe2x80x99ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What Youxe2x80x99ll be DoingHave a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clientsxe2x80x99 needs. Youxe2x80x99ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each interval, and make recommendations on how to staff the total program.Youxe2x80x99ll report to the WFM Real Time Senior Specialist. Youxe2x80x99ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.During a Typical Day, Youxe2x80x99llxc2xb7 Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success.xc2xb7 Monitor the Service Level performance and make recommendations to ensure the SLs are green.xc2xb7 Monitor the schedules of teammates and flag any alarms.xc2xb7 Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information.xc2xb7 Forecast staffing and recommend headcounts on a day-to-day, short-term basis.xc2xb7 Keep a track of absenteeism, tardiness, over time, etc in a reporting fashion.xc2xb7 Bring your time management and organizational skills to manage multiple, complex, onxe2x80x90going tasks.What You Bring to the Rolexc2xb7 High school diploma or equivalentxc2xb7 Solution-oriented mindsetxc2xb7 Understanding, interpreting, and manipulating data for reportingxc2xb7 Computer experienceTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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