Specialist Technical Support Engineer
Year Pune, Maharashtra, India
Job Description
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At NICE, we don\xe2\x80\x99t limit our challenges. We challenge our limits. Constantly. We\xe2\x80\x99re relentless. We\xe2\x80\x99re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you\xe2\x80\x99re like us, we can offer you the kind of challenge that will light a fire within you. - Responsibilities:
- Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address and resolve product issues.
- Maintain quality and on-going internal and external communication throughout your investigation.
- Provide high level of support and minimize R&D escalations.
- Prioritize daily missions/cases and mange critical issues and situations.
- Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other support engineers.
- Willing to perform on call duties as required.
- Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions.
- Good communication skills with the ability to interact with technical and non-technical stakeholders.
- Bachelor\xe2\x80\x99s degree in computer science / Software Engineering (or similar)
- Minimum of 8 to 12 years of experience in supporting global enterprise customers.
- Should be current with PC hardware and software trends; network environments; maintenance techniques, Windows and Linux troubleshooting knowledge and proficiency.
- Troubleshoot and resolve technical issues related to Windows/Linux systems, including hardware failures, software errors, and network connectivity problems.
- Provide technical support for applications running on both Windows and Linux platforms, including troubleshooting issues, diagnosing problems, and implementing solutions to ensure optimal performance.
- Familiarity with Authentication methods like WinSSO and SAML.
- Knowledge in Windows Hardening like TLS enforcement, Encryption Enforcement, Certificate Configuration
- Working and Troubleshooting knowledge in Apache Software components like Tomcat, Apache and ActiveMQ.
- Working and Troubleshooting knowledge in SVN/Version Control applications
- Knowledge in DB schema, structure, SQL queries (DML, DDL) and troubleshooting
- Collect and analyze logs from servers, network devices, applications, and security tools to identify Environment/Application issues.
- Knowledge in terminal server (Citrix)- advantage
- Basic understanding on AWS Cloud systems.
- Network troubleshooting skills (working with different tools)
- Certification in RPA platforms and working knowledge in RPA application development/support \xe2\x80\x93 advantage.
- NICE Certification - Knowledge in RTI/RTS/APA products \xe2\x80\x93 Advantage
- Shift- 24*7 Rotational Shift (include night shift)
- Excellent verbal and written communication skills
- Strong troubleshooting and problem-solving skills.
- Self-motivated and directed, with keen attention to details.
- Team Player - ability to work well in a team-oriented, collaborative environment.
About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Job Detail
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Job IdJD3263592
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear