Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Specialist, Technical Professional Services

As an Implementation Consultant Advisory, you will be responsible for onboarding and rolling out of new clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks.

Essential Job Responsibilities:

• You will perform software support and implementations for Fiserv\xe2\x80\x99s clients via telephone, e-mail, and web-based contact channels.
• Deliver professional and timely client/internal communications regarding current implementation/support cases.
• You will thoroughly track, organize and document all product and support related activities.
• You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
• Handle mission critical projects during and after implementation.
• Analyze Network issues understand the flows and dependencies and discuss it with the Network engineers.
• Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
• Discuss technical issues with business analysts and developers.
• Recreate problem locally and able to debug the code to identify underlying defects.
• Perform technical evaluation of the defects.
• Understand the impact of changes across the application.
• Minimal travel may be required
• Perform other duties as assigned
• Readiness to work in UK shift (1pm to 10pm)

Basic Qualifications for Consideration:

• Bachelor\xe2\x80\x99s degree in Information Technology/Business Administration or related fields
• 8+ years proven experience with client implementations / services, dealing with internal and external clients
• Good troubleshooting skills & communication skills
• Demonstrated planning skills.

Preferred Skills, Experience, and Education:

• 10+ years of relevant experience
• Financial industry experience
• Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date
• Analytical skills to assess client business need, identify solutions, and manage requirements
• Work on multiple projects in parallel
• Excellent communication skills including written and verbal
• Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail
• Proficient in computer systems and personal computer use
• Knowledge of business methods and practices in the financial services industry is highly desirable
• Ability to work independently and collaboratively
• Creative problem solving skills
• Strong analytical and troubleshooting abilities.
• Ability to exercise appropriate judgment/decision making skills to ensure client success.
• Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority
• Work with internal teams on process improvements
• Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables
• Incumbent may coach, cross-train, strain, assist, and in general help others as assigned

The travel requirements will be minimal (less than 5%). However, there may be business needs for travel (to client locations and other Fiserv locations) and hence some flexibility is expected.

Who We Are:
Communicator Advantage / Enterprise Services Framework (ESF) from Fiserv is the ideal financial institution integration solution. This flexible and powerful solution simplifies integration and helps you address challenging business requirements specific to your strategy.

Communicator Advantage is a comprehensive, best-of-breed integration solution using a Service Oriented Architecture (SOA). This single, end-to-end solution shares real-time data through multiple delivery channels (enterprise, Web, mobile) and across multiple languages and platforms. It supports an unrivaled selection of languages, messaging standards and protocols using common APIs. Communicator Advantage is designed to support all your internal and external integration needs today and into the future.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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