Job Description

What you'll do:
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We are currently looking for an experienced Lead Systems Analyst as part of the Portfolio Management IT product team to understand functional requirements and responsible for end to end support, solution design, development & deployment of Clarity tool. The scope of services will include translating business requirements to functional and technical specs, development, configuration and customization of Clarity PPM product including workflows, portlets and reports. Primary responsibilities include facilitating activities across multiple business organizations spanning sectors that are highly complex in nature, performing design of security and architectural models for complex projects in Portfolio Management space, working on the support tickets and providing proactive direction ensuring a stable and scalable solution. The candidate should have a solid understanding of IT process, excellent technical acumen, strong business process knowledge and the curiosity and drive to consistently deliver results that leverage and improve upon existing standards and best practices. The candidate must be highly self-motivated with strong communication skills and the ability to guide others in ambiguous situations. The candidate must have a demonstrated ability to translate complicated technical solutions into understandable and logical components.


Model, configure, and implement functional software and process solutions to meet desired business requirements. Analyze business processes and systems processes & recommend improvements that use standard Eaton software and processes. Participate in implementations and third level support as required.


Key responsibilities include:

• Demonstrate ability in technical design with ability to identify multiple alternatives to develop and then suggest the best approach considering the situation/need
• Development, configuration and customization of Clarity - Classic & Modern UX
• Translate requirements into technical representations allowing customers/BA to understand how proposed design/solution will meet their requirements.
• Troubleshoot issues related to various modules in Clarity for users located across the world
• Work across a collaborative regional team with strong personal management skills in a highly matrixed and virtual environment
• Resolve incidents and fulfill requests using incident and request management processes under general guidance. Escalate via workflow as needed.
• Prioritize incidents to ensure high impact and urgent tickets are worked by priority and talks with leadership to ensure no customer impact. Respond to and resolves technical questions and service requests (Medium complexity) from the User Community.
• Plan and conduct trainings for users in addition to preparing training materials and customize contents for specific trainings as per the user needs.
• Proactively identify problems and drive continuous improvements. Look for root cause and permanently resolve problems. Detect patterns in symptoms and identifies long-term, permanent resolutions. Monitor performance trends.
• Perform preventative maintenance. Identify areas where improvements can be made to prevent future production incidents and implement the solution before problem occurs. Understand key performance indicators (KPI) for production support, monitor current levels and trends over time, and use this content to drive continuous improvement. Participate in / perform QOS / 8D actions
Qualifications:
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Bachelor's degree from an accredited institution in a technical discipline such as: B.E / BTech / MCA or B.S. Comp Science / Mathematics / Engineering / equivalent


Minimum of 8 years, 10-14 years' experience in design, development, implementation and administration of Clarity (a Broadcom product)


Good level of system functional expertise and technical capabilities.


'- Advanced verbal and written communication skills including the ability to explain and present technical concepts to a diverse set of audiences

• Comfortable working directly with both technical and non-technical audiences
• Good judgment, time management, and decision-making skills
• Ability to work collaboratively on a technical team
• Experience working with and guiding diverse, global cultures, organizations and teams
• Excellent proficiency with the English language (written and verbal)
• Excellent problem solving and customer service skills
• Ability to take direction and work independently
• Strong teamwork and interpersonal skills; ability to communicate and thrive in a cross-functional environment
• Willingness to work outside documented job description. Has a "whatever is needed" attitude
Skills:
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