Job Description

Job Title: Specialist Product ImplementationAbout Greytip:Greytip Software is an HR software company serving global SME businesses through a cloud HR platform - greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakh+ users.The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory compliances, expense claims, employee self-service and much more. Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai, Hyderabad, Pune, and Dubai.Position Purpose : As a Associate at our company, you will be responsible for overseeing the entire customer journey, from onboarding to support. You will work closely with our product, sales, and support teams to ensure that our customers have a seamless and positive experience with our software.Preferred Functional Knowledge: Should be from HR & Payroll domain .Key Responsibility:Client Management & Process Management.This includes:

• Process-oriented Implementation
• Setting the Customer Expectation
• Effective Communication
• Professional Approach
• Quality and Customer Satisfaction
• Completing project on-time
• Ensuring timely project sign-off from the client and Payment collection.
• Issue handling and escalations management

Tools experience if any: Excel & Payroll Knowledge.Qualification and Experience:

• Bachelor\'s Degree with preferably an MCom/MBA
• 2+ years of experience

Benefits:

• Excellent Opportunity to be involved in high-impact work and a progressive learning environment.
• Great team members & energy-filled work environment.
• Competitive salary.
• Remote working.

greytHR