Job Description

:Job Title xefxbfxbd Specialist xefxbfxbd PAMPlace of work - Mumbai (Juinagar / Prabhadevi)Business Unit xefxbfxbd Retail Banking OperationsFunction xefxbfxbd Credit Card xefxbfxbd PAMJob Purpose:Expertise in managing bank's Credit Card PAM. Computer knowledge, MS office, should perform basic data analysis. Expertise in Vendor management and Inventory management. Expertise in managing end to end Credit Card Post Issuance process for bank. Quality aspect in all deliveries & time management..Roles & Responsibilities:xefxbfxbd Should have experience of managing team for Credit Card PAM Support operations for atleast 5-10 years.xefxbfxbd Setting up PAM Support process and ensure that the SOPxefxbfxbds of the process are prepared, implemented and monitored.xefxbfxbd Responsible for Smooth working of Credit card PAM Support process.xefxbfxbd Managing PAM Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.xefxbfxbd Ensuring posting of payment to credit card on timely manner.xefxbfxbd Managing financial recon activity for all payment processing done through all channelsxefxbfxbd Co-ordination with payment gateway vendors to ensure smooth payment processingxefxbfxbd Should be able to impart training to internal and external partners for payment related activitiesxefxbfxbd Publishing Daily / Weekly / Monthly PAM Support MIS to senior managementxefxbfxbd Implementation of new projects & initiatives to automate the processes.xefxbfxbd Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of processxefxbfxbd Handling Credit Card PAM Support related queries and managing senior management & nodal escalationsxefxbfxbd Handling internal and external audits for unit/Bank.xefxbfxbd Experience of managing Credit card Post Issuance Operations unit of banks / processors.xefxbfxbd Good verbal and written communicationxefxbfxbd Skills for documenting customer account activities.xefxbfxbd Proactive approach with the ability to take the initiative to problem solving.Managerial & Leadership Responsibilities:xefxbfxbd Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity in the zonesxefxbfxbd Attract and retain best-in-class talent for key roles in their reporting structurexefxbfxbd Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvementsxefxbfxbd Enable teams to drive growth targets by providing necessary supportEducational Qualifications:Graduate xefxbfxbd AnyPost Graduate xefxbfxbd FinanceExperience:Atleast 10+ years of experience

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