Job Description

Specialist, Omnichannel Products (NBX)At our company we are leveraging analytics and technology, as we invent for life on behalf of patients around the world. We are seeking those who have a passion for using data, analytics, and insights to drive decision making, that will allow us to tackle some of the world\xe2\x80\x99s greatest health threats.Within our Customer Experience & Marketing Excellence (CEME) organization we are enhancing customer engagement through a combination of AI-driven personalized recommendations and human-in-the-loop strategies. As we endeavor, we are seeking a dynamic talent to serve in the role of \xe2\x80\x9cSpecialist, Omnichannel Products, Next Best Experience (NBX)\xe2\x80\x9d. Pharma experience is highly preferred.You will leverage a variety of data sources including but not limited to, customer, content, channel, and web data to develop analyses to drive actionable insights and help make sound business decisions. You will work with Managers, Senior Managers, and other analytics leaders to design and develop advanced analytics projects and solutions, improve analytics operational efficiency, explore new data sources and new ways of developing advanced analytics solutions and be involved in ad-hoc digital analytics projects for the CEME team in India and worldwide.Primary Responsibilities

• Contribute to the unification, improvement, and deployment of NBX capabilities within our company to support our initiatives.
• Participate as a core member of the combined DDA/IT working team to unify and standardize the disparate NBX solutions within our company.
• Establish standards to support this new unified capability, including, but not limited to ways of working, governance, new feature request process and playbooks.
• Support deployment and scaling of the NBX solution to new markets according to the product roadmap.
• Contribute to the ongoing advancement of the NBX capability as an extended member of the core product team.
• Lead and contribute to key advancements in the NBX capability by leveraging novel data sources and AI/ML approaches to support priority and high-impact use cases.
• Support ongoing efforts to evaluate the feasibility of new data sources that have potential to improve promotional orchestration for our customers.

Qualifications

• Strong problem solving, business analysis and quantitative skills.
• Familiar with both structured and unstructured data
• Good understanding of statistical and data science principles to enable adequate understanding of algorithm models, the appropriate application of different models, and effective communication to business audiences.
• Technical soundness with the ability to connect the dots and articulate and effective data story to leadership teams and key stakeholders.
• Understand basics of CRM database concept, web tagging, data warehousing, cloud environment (AWS), data architecture and ETL
• Hands on coding experience in Python/ R, and SQL are required.
• Detail oriented and commitment to producing high-quality work and maximizing resources, while meeting deadlines
• Positive attitude, professional, courteous demeanor, strong work ethic and ability to collaborate in a constructive manner with others in a dynamic working environment.
• Always curious and asking questions that would improve customer experience and engagement.
• Ability to present work logically and clearly.
• Ability to take initiative and work on multiple tasks simultaneously.
• Digital media, customer/ omnichannel analytics, journey orchestration, Next Best Action (NBA) experience is a plus.
• Ability to work in a Global role as a part of ONE Team with multi-market solutions rollout and scaling exp.

Experience & EducationData driven mindset with 3 plus years of work experience doing quantitative analysis that inform digital / omnichannel campaign, customer, channel, and content insights. Experience in Pharma commercial analytics domain is preferred.Bachelor\xe2\x80\x99s degree in quantitative analytics fields (e.g., engineering, statistics, economics, operational research, or information system) is required, advanced degree preferred but not necessary for the right candidate.Our Human Health Division maintains a \xe2\x80\x9cpatient first, profits later\xe2\x80\x9d ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.What we look for \xe2\x80\xa6Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us\xe2\x80\x94and start making your impact today.We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\xe2\x80\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Current Employees applyCurrent Contingent Workers applySearch Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements: Not ApplicableShift:Valid Driving License:Hazardous Material(s):Required Skills: Business Intelligence (BI), Data Management, Data Modeling, Data Visualization, Measurement Analysis, Project Management, Stakeholder Relationship ManagementPreferred Skills: Business Process Improvements, Omnichannel, Taking Initiative, TeamworkJob Posting End Date: 06/15/2024*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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