Job Description

Join our Ocean Freight service line at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre!

Job Title: Specialist - OFR

RCS Grade : M

Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)


In this role, you will have the opportunity to operate on a segment of service we offer for Ocean freight, and drive improvements in the process.

Key Responsibilities:

• Interact with country representatives and various stake holder in your regular execution of assigned tasks.
• Participate in problem solving and process improvement process together with team manager.
• Assist to meet performance targets.
• Evaluate department processes. Recommend and coordinate needed changes based on process analysis.
• Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
• Assist staff to resolve complex problems and responsible for quality control.
• Ensure thorough documentation for the process.
• Participate in additional projects assigned by the team manager.
• Ensure process compliance.
• Drive Customer Satisfaction Processes.

Required Skills/Abilities:

• Graduate (Bachelor's degree from a recognized University in any discipline)
• Minimum 3-4 years of experience.
• Logistics background / Ocean Freight operations experience will be added advantage.
• Good Computer knowledge (words, excel, power point).
• Good Communication (verbal and written) and interpersonal skills.



Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.

Apply now and embark on an exciting journey with us!

Why Join Our Shared Services (GSC) Team?


At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.


As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.


As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.


You can SmartConnect us to know more about GSC and hear from our own people.