Job Description

DesignationSPECIALISTNo. of Positions1Experience2.5-5 YearsSkill (Primary)Cloud Services-SERVICENOW-FUNCTIONAL CONSULTANTQualificationB-Tech (Posting).Skill- software Asset management : Software License Specialist Software License SpecialistExperience: L2 3 to 5 Years / L3 5 to 8 Years of Relevant Industry ExperienceSkill-Set:Required: Software publisher auditing experience. Licensing expertise in one or more major vendors out of Microsoft, IBM, Oracle, SAP, Autodesk, Adobe, SAS, Symantec, MacAfee, SAG, Open-Text etc. Possess good knowledge of licensing complexities across publishers and licensing metrics. Desirable: ITIL / CSAM / Licensing Certification for Microsoft or any other publisher Working Knowledge / Operational knowledge of License Management tool like Snow Software, Flexera, Aspera, Map (MS) etc. Ability to understand licensing terms & conditions and license matrix of new software publisher or product.Roles and Responsibilities: Assisting in Software Asset Management (SAM) and Software Publisher audits. Able to create baseline from the entitlement data. Preparing Entitlement and Deployment reports for clients. Generate ELP for the software products Calculate the effective demand and Effective licenses in the environment Identify and mitigate risks from an ELP assessment. Understand terms and conditions defined in the Software contract and advise the organization on software optimization.Desired Candidates could be found at:Below list is in preference & Priority Order.1. Deloitte (Risk Advisory)2. KPMG India (Risk Advisory)3. Software One4. E&Y (Risk Advisory)5. SONATA (Audit, Advisory & Compliance)6. Crayon (Audit, Advisory & Compliance)7. NTT Data8. BirlaSoft9. Bureau Veritas10. Wipro11. ATOS (Gurgaon Set up has been wound up and shifted to Pune Probability could be high) (1.) To ensure that callsor chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks and shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback

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