Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also
expected to understand the Root cause and help fix the same in the upstream process
1. Analysis disputes received (Basis Target allocated) \xe2\x80\x93 Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute

Required Skills:
Good Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer \xe2\x80\x93 high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for a quick dispute resolution.
Problem Solving Skills
\xe2\x80\xa2 Own the issue, \xe2\x80\xa2 Detailed and result oriented \xe2\x80\xa2 Low tolerance to delays.
\xe2\x80\xa2 Problem solving, analytical and data skills \xe2\x80\xa2 Data backed decision making
Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)

Communication \xe2\x80\xa2 Professional standard in grammar and though articulation. (Including Language capabilities)

• Good Comprehension & Written Communication

\xe2\x80\xa2 Good Communication Skills \xe2\x80\xa2 Ability to use positive language
Process Understanding

• Ability to understand end to end processes.
• Ability to conduct sales and service together

\xe2\x80\xa2 Adherence to process and SOPs \xe2\x80\xa2 Attention to details, complete & error free documentation

• Adapt to change in process (SOP) / Systems
• Ability to understand end to end processes

Stakeholder Mgmt.

• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably

Manage disputes in 24 hrs
FTHR should be > 70%
No \xe2\x80\x93 repeat dispute

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.


We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
accommodationrequests@maersk.com .