Job Description

Job SummaryA core component of our value is the ability to effectively differentiate JLL within a highly competitive marketplace. The Capital Markets Group (CMG) Knowledge Manager will work closely with EMEA Pursuits and Marketing teams to develop, implement, and maintain an efficient knowledge management system for the regional Capital Markets network.The role will involve capturing, organizing, and distributing knowledge assets to support the organization's operations, enhance collaboration, and improve decision-making processes. As part of the dynamic team, your primary role will be to lead all aspects of EMEA Pursuits knowledge management function, including overseeing the development, fine-tuning and management of the EMEA Pursuits teams content library.You will also be responsible for the management of EMEA Pursuits central repository for best-in-class pitch and proposal content at both a regional and country level.Key Responsibilities

• Develop and execute a comprehensive knowledge management strategy aligned with our organization's goals and objectives
• Collect, analyze, and curate data from internal and external sources, ensuring accuracy, relevance, and quality
• Smart categorization of assets using appropriate tagging and metadata for easy retrieval
• Facilitate knowledge sharing and collaboration across teams and CM business lines by utilizing various communication channels, in particular, Microsoft Teams and SharePoint
• Develop training materials and conduct workshops to promote and educate employees on knowledge management principles, tools, and best practices
• Establish metrics and KPIs to measure the effectiveness and impact of knowledge management initiatives, providing regular updates and reports to key stakeholders
• Stay informed about industry best practices, emerging trends, and technologies related to knowledge management, incorporating relevant advancements into the organization's practices
• Working with the EMEA Pursuits in-country team, and Business Line SMEs, support on the ongoing collation, development, and updating of critical baseline content including but not limited to base line pitch content, CVs, track records, case studies, client testimonials, organization charts, awards, core business statistics.
• Manage the EMEA Pursuits teams content library / central repositories for pitch and presentation baseline responses and templates. Ensure all materials are regularly updated and relevant accesses are shared/revoked well within time to drive a more effective and streamlined process for the creation of tenders and proposals.
• Develop, own, execute and continuously improve processes and protocols to ensure that materials in the central repositories and the pitching platform are accurate and up to date.
• Act as a centralized PoC for incoming requests, tracking content upload status, managing project updates, and liaising with the design team, and other CMG JBS/ JBS teams to ensure efficiency and addresses the issue of prioritizing workload among multiple requests from different markets or stakeholders.

Key Skills and Qualifications

• Minimum 5 years of experience in knowledge management or a related field preferably within consulting sectors. Real estate experience an advantage
• Strong understanding of knowledge management principles, methodologies, and best practices
• Proficiency in utilizing knowledge management systems (Monday.com/Workfront), Microsoft intranet platforms, MS Office, and collaboration tools; proficiency in formatting/design will be a plus
• Excellent analytical, and problem-solving skills with meticulous attention to detail
• Strong interpersonal skills and ability to collaborate effectively across various levels of the organisation
• Proven ability to lead, influence, and foster a culture of knowledge sharing and continuous learning
• Ability to adapt to changing priorities, work independently, and handle multiple projects autonomously and simultaneously
• Familiarity with emerging technologies and trends in knowledge management, including artificial intelligence and machine learning, is a plus
• Content/knowledge management and experience in creating lists/libraries/sites
• Copywriting experience
• Experience working in SharePoint

Performance Objectives

• Update/manage EMEA content library
• Update/manage pitch management platform
• Deliver on varied content management tasks
• Share ideas, display proactiveness, ownership of individual tasks, contribute in team projects, problem solving and delivery within strict timelines

Location:On-site -Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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