Job Description

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date23-Aug-2024Job ID3831Description and RequirementsSpecialist - Sales Comp Admin _ HoldingsPosition Title:Specialist, OperationsReports to (Responsibility Level):TL / AM / UMSupervises:NoneLocation:JaipurGlobal Grade:GG 09Complexity:7/T4C3PID/s Load Mapping:TBDPosition Summary

• Responsible to sort, compare, validate & compile reports for Stateside and prepare the performance dashboard/reports.
• Meets quality and customer service expectation levels set by the organization guidelines.

Job Responsibilities

• Prepare weekly/monthly inventory report for management view.
• Prepare the commission report using SQL query and share it with broker/Agency.
• Review discrepancies in reports and make corrections.
• Consolidate and publish the inventory and performance dashboard as needed.
• Ability to follow-up on issue resolution with appropriate parties
• Implement corrective actions in case of any observation/feedback received.
• Follow up with required stakeholders for additional/missing information for successful closure of tasks.
• Adhere to agreed timelines and SLA\'s.

Education, Technical Skills & Other Critical RequirementEducation

• Bachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience(In Years)

• Professional with 2-4 years of work experience in BPO/Insurance industry (policy admin/ comp admin) preferably under Insurance & Reporting

Technical Skills

• Good Knowledge of SQL and MIS Reporting
• Proficient in MS Office - Power Point & MS Excel (advance level, not macros)
• Preferred to have experience on dashboard creation & reporting.
• Good analytical skills with an ability to research & take decision to resolve problems in processing.
• Good computer navigation skills
• Basic knowledge of Power BI (Preferred)

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

• Good communication skills, both written & Verbal

MetLife