Job Description

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date24-Jul-2024Job ID3676Description and RequirementsPosition SummaryThis position will be part of the global citrix and virtualization team. Resource will work on key critical activities for infrastructure readiness.

• Driving Engagement calls with users / Customers / Vendors to understand their exact requirement
• Attending Daily / Weekly calls internally and sharing the updates
• Demonstrates high responsiveness for technology issues
• Drives problems to root cause through partnership with engineers, ensuring knowledge is captured for future events
• Designs, plans and implements high-availability core infrastructure systems
• Develops Software configuration management standards and performs data de-identification and provisioning
• Documents and tracks hardware and software configuration, migration, testing and deployment solutions
• Candidate needs to have strong background in Citrix, Xendesktop, Desktop Delivery Controllers(DDC\'s), VMWARE, ESXi, Windows Operating Systems
• Ideal candidate needs to have experience working in large scale infrastructure
• Provide the Operational Technical task to migrate Hosted Virtual and will play major role in the successful implementation of the Hosted Virtual Desktop platform
• User support of enterprise level environment hosting virtual desktops published via Citrix XenDesktop with VMware as hypervisor
• Handle escalated user issues from service desk/desktop support teams
• Rubrik Backups handling (As and when required)

Job Responsibilities

• Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams
• Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches
• Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x
• Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment
• Working knowledge of Insight and Director monitoring platforms
• Citrix environment health check monitoring (check all unregistered VDIs and work on them)
• Monitoring Service-now queue for Incidents, RITMs, & Changes.
• Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space
• Email monitoring & Scheduled Meetings and Sending Escalation report (INCs)
• Citrix Monitor (Director) monitoring
• Billing Scripts and Security tools remediation
• Filtering Stopped VDIs in Azure Portal and changing state to Stop
• Comparing Azure and Studio VDIs / On Prem and Studio VDIs
• Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler
• Resolving normal & critical issues related to Citrix environment on a daily basis
• Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders
• Execute/document tasks & actions performed whenever necessary
• Work towards automating tasks wherever possible

Knowledge, Skills and AbilitiesEducation

• Bachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience

• Minimum Experience of 5 years with at least 3 years of relevant experience
• Expertise in Citrix/Virtualization services
• Expertise in Citrix, Xendesktop, Desktop Delivery Controllers(DDC\'s), VMWARE, ESXi, Windows Operating Systems
• Experience in Vmware and Cloud Services
• Xenapp/Xendesktop/Citrix cloud services
• Preferred experience in Ivanti, Tanium
• Experience in OS, Windows update and SCCM
• Good knowledge in PowerShell

Knowledge and skills (general and technical)

• Excellent knowledge of MS Office & Excel in Particular (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, lookups)
• Knowledge of TCP/IP, firewalls, load balancers and switches
• Good understanding in Ticket Management, Change Management
• Access Central Ticket Management
• Good understanding on Citrix/virtualization Environment
• Experience with Tanium/Ivanti/Systrack
• Good experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services
• Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups
• Hands on experience with OS performance, windows update troubleshooting

Other Requirements (licenses, certifications, specialized training - if required)ITILWorking RelationshipsInternal Contacts(and purpose of relationship):All Internal GOSC Stake HoldersExternal Contacts(and purpose of relationship) - If ApplicableStateside Client/ Engineers from different regional Security teams (Such as Country/Regional Head for Monitoring/Containment)

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