Job Description

:UX Architect - Product Design, will be responsible to iteratively strategizing, conceptualizing, designing and validating customer experience propositions, through delightful design-led experiences solving real-world wicked problems.Responsibilities:

• Define the UX roadmap for any small, medium, or large project/program

• Conduct Design Thinking workshops with various stakeholders to arrive at common Experience goals and plans

• Define tasks for junior designers and collaborate with Product Managers and Owners

• Lead customer research, contextual enquiry, market research, product benchmarking brand insights etc. and develop personas, customer journeys and design guidelines

• Drive customer presentations and reviews independently for tangible outcomes

• Lead development of user personas based on customer research findings, and integrate personas within deliverables such as customer journeys, empathy maps, opportunity maps, etc.

• Drive the development of intended customer journeys that describe key aspects of a proposed experience, and how it resolves customer hassles and pain points

• Design and coding of low-fidelity and high-fidelity mock-ups and interactive prototypes, MVP beta, and production-ready applications by designing user interface elements, UX specifications, and design systems and standards.

• Perform design reviews and approvals of proposed design and product revisions for desirability, and alignment with user expectations and usability standards

• Lead participatory design user testing sessions and present findings and recommendations to cross functional teams and business stakeholders

• Responsible for the definition of product features through high-touch user research methods and techniques

• Practice design alongside multidisciplinary teams, including product engineers, product managers and business stakeholders and other designers

• Ensure that the Product Design directions are in alignment with stakeholder business goals, expectations and budget Requirements:

• Bachelor's Degree or Masters degree with 8 + years of experience, in a digital design-related discipline: Interaction Design, Human-Computer Interaction, Strategic Design Management, Product Design, New Media Design or Universal design

• Experience in digital design-related disciplines: Strategic Design Management, Human-Computer Interaction, Product Design, Service Design, New Media Design, Storytelling, and Universal design Extensive experience in the Usability domain with strong expertise in Strategizing, Planning, and Delivering multiple large UX engagements, in collaboration with Business and Technology teams.

• Demonstrated thought leadership and design advocacy in Product Design with expertise in the full spectrum of Digital User experience design processes.

• Good knowledge of User research methodologies including Stakeholder Interviews, Contextual enquiries, Co-creation workshops, Customer Journey Mapping, Design Sprints, etc.

• Hands-on experience in envisioning and designing for Products /platforms, working simultaneously on multiple complex design problems

• Qualification or certifications in related fields such as Interaction Design, New media design, Architecture, Graphic Design or Human Factors area

Experience in User Validation and Evaluation techniques including Heuristic Evaluation, Usability / Accessibility Testing, Eye Tracking etc.

• Experience in building Design Language Systems for use within product design and technology teams

• Excellent communication, presentation, and organizational skills, with attention to detail

• Hands-on experience with prototyping tool such as Sketch, XD, Axure, InvisionApp, Illustrator, Photoshop, Indesign, etc

• A Design portfolio showcasing your best work is mandatory.

Skills:Ux Design, Ux Research, Product Design, FigmaAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact touching billions of lives in the process.

UST