Job Description

JOB DESCRIPTION Role Proficiency:Systematically develops and promotes technology solutions ensuring the developed solution meets both functional and non - functional requirements. Outcomes: Develop and promote technical solutions which support the business requirements within area of expertise. Ensures IT requirements are met and service quality maintained when introducing new services. Considers the cost effectiveness of proposed solution(s). Set FAST goals and provide feedback to FAST goals of mentees Innovative and technically sound for project analysis in depth. Uphold the standards and best practices by adhering to them in his/her work as well as by implementing them in the team\'s work by reviewing and monitoring. Provide innovative contribution within the team by coming up with ideas to automate repetitive work. Able to mentor Developers in such a way that they can progress to the next level of growth. Conduct peer reviews and demand high quality standards for the reviewed deliverables. Conduct technical assessments for hiring candidates to Developer roles. Measures of Outcomes: Adherence to engineering process and standards (coding standards) Defined productivity standards for project Schedule Adherence Mandatory Trainings/Certifications Innovativeness (In terms of how many new ideas/thought processes/standards/best practices he/she has come up with) Maintain quality standards for individual and team Adhere to project schedules for individual and team Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of noncompliance issues On time completion of mandatory compliance trainings Adhere to organizational policies and processes Outputs Expected:Code: Independently develop code for above Maintain best coding and engineering practices Configure: Implement and monitor configuration process Test: Create and review unit test cases scenarios and execution 100% code coverage for unit testing Documentation: Sign off templates checklists guidelines standards for design/process/development Sign off deliverable documents - design documentation requirements test cases and results Design: Creation of design LLD architecture for Applications Features Business Components and Data Models Interface with Customer: Proactively influence customer thought process Consider NPS Score for customer and delivery performance Manage Project: Contribute to module level development Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Creation of knowledge sharing assets Assists others in resolving complex technical problems:: Manage all aspects of problem management activities investigating the root cause of problems and recommend SMART (specific measurable achievable realistic timely) solutions Development and review of Standards & Documentation:: Maintenance of software process improvement activities communicating to a range of individuals teams and other bodies. Skill Examples: Proactively identify solutions for technical issues Ability to maintain technical evaluation procedures Ability to estimate project effort based on the requirement Perform and evaluate test results against product specifications Break down complex problems into logical components Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers and answer customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks. Build confidence with customers by meeting the deliverables on time with a quality product Knowledge Examples: Deep level proficiency in the specialist area. Proficiency in technology stacks Appropriate software programs / modules Programming languages DBMS Operating Systems and software platforms SDLC Integrated development environment (IDE) Agile - Scrum or Kanban Methods Knowledge of customer domain and sub-domain where problem is solved. Knowledge of new technologies (e.g. Data science AI/ML IoT big data and cloud platform etc RDBMS and NOSQL Deep knowledge of architecting solutions and applications on cloud-based infrastructures. Additional Comments: UST is looking for SQL DBA resource with the following skills Responsibilities . Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates. . Update SOP with updated troubleshooting instructions and process changes . Mentor new team members in understanding customer infrastructure and processes . Perform alert analysis for driving incident reduction . Escalate high priority incidents to customer and organization stakeholders for quicker resolution . Contribute to planning and successful migration of platforms . Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution . Provide inputs for root cause analysis after major incidents to define preventive and corrective actions. . Modify / Create runbooks based on suggested changes from juniors or newly identified steps. . Ability to work on an elevated server ticket and solve. . Excellent troubleshooting skills in various technologies like AD replication DNS issues etc. . Skills in managing high availability solutions like failover clustering VMware clustering etc. . Ability to give recommendations to customers. . Perform Storage & backup enhancements. . Perform change management. . Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management. . Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements. . Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team. . infrastructure building based on the customer requirements. . Data modelling and database design Database schema creation and management. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained. . Migrating database instances to new hardware and new versions of software from on premise to cloud-based databases and vice versa. . Ability to drive service excellence and continuous improvement within the framework defined by IT Operations. What we look for . Thorough hardware knowledge. . Basic understanding of capacity planning. . Basic understanding of storage and backup. . Hands-on experience in Routers and switches and Firewalls. . Should have minimum knowledge and hands-on with BGP. . Good understanding in Load balancers and WAN optimizers. . Advance back and restore knowledge in backup tools. . Basic to intermediate PowerShell / BASH/Python scripting knowledge and demonstrated experience in script-based tasks . Knowledge of AD group policy management group policy tools and troubleshooting GPO alerts. . Skills in monitoring of infrastructure and application components. . Trouble shooting skills in static and Dynamic routing protocols. . Should be capable of running NetFlow analysers in different product lines. . Skills in installing and configuring active directory DNS DHCP DFS IIS patch management. . Skilled in any one of the cloud technologies - AWS, Azure GCP. . Skilled in administration and configuration of monitoring tools like CA UIM SCOM SolarWinds Nagios ServiceNow etc. . Skilled in SQL scripting. . Skilled in building Custom Reports on Availability and performance of IT . Basic AD object creation DNS concepts DHCP DFS. . Knowledge with tools like SCCM SCOM administration. . Subject Matter Expert in any of the Storage & Backup technology. . Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems . Strong knowledge in ITIL process and functions . Knowledge in general database management. . Knowledge in OS System and networking skills

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