Job Description

Job Summary The role of a Travel Desk Executive involves managing all travel-related activities for employees within an organizationResponsibilities:

• Manage travel bookings, cancellations, and amendments for clients.
• Coordinate with airlines, hotels, and other travel partners to ensure seamless execution of itineraries.
• Provide exceptional customer service by resolving employee queries and concerns promptly.
• Handle international ticketing processes efficiently.
• Handle VIP and group bookings.
• Analyze ticketing data to identify trends and areas for improvement.
• Maintain strict confidentiality about travel plans and follow company rules regarding travel.

Desired Candidate Profile

• 0-3 years of experience in the travel industry (BPO/Call Centre/Travel Industry).
• Strong knowledge of booking systems and procedures.
• Excellent communication skills with ability to handle international calls effectively.
• Proficiency in creating customized travel using various tools Concur and BCD.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.

Role Details:

• Industry Type: BPO / Call Centre
• Department: Customer Success, Service & Operations
• Employment Type: Full Time, Permanent
• Shifts: Open to any shift

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