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Specialist - Finance Operations OWM

Purpose & Overall Relevance for the Organisation:

Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.

Key Responsibilities:

• Co-ordinating appropriate staffing allocation and availability of staff in order to achieve operational objectives

• Ensuring that advanced workload forecasting is created, reviewed, reported, tracked and adjusted to ensure optimal staffing and performance

• Maintaining an understanding of initiatives impacting the workload and making adjustments accordingly

• Ensuring forecasts and reports are timely, accurate, and consider changes to the business

• Providing analysis, thought leadership and strategic consulting to the Head of Workforce by considering enterprise initiatives, trends and capabilities

• Recommending performance solutions related to department operational areas

• Identifying, providing oversight and performing forecasting analysis for both internal and external customers

• Using industry standard and leading techniques in forecasting and reporting

• Ensuring employees understand how the tasks they perform support the workload planning and forecasting activities

• Promoting and fostering growth within the Workforce Management Department by providing opportunities for learning, mentorship and development

• Monitoring to ensure standardisation and consistency of Workforce processes, ongoing improvements and enhancements

• Co-ordinating the consistency of guidelines and best practices

• Performing system administration duties as needed for the Aspect Workforce Management system, Schedule Planner Web, IVR and Real Time Adherence

• Helping to manage future upgrades and installation of advanced Workforce Management systems including user access and system performance

• Leading or facilitating corporate level projects, teams and initiatives

• Working the Scheduling Team ensuring all the deliverables are quality checked and with sense of accountability and ownership

Key Relationships:

GBS leadership team

Function leaders

HR / TA lead

Knowledge, Skills and Abilities:

• Excellent communication and MS Excel skills

• Minimum 2years experience in a contact centre with at least 2 years in real time management or scheduling role

• Experience of scheduling,forecasting and capacity planning

• Create best capacity plan for business by managing trade-offs between Customer Experience / Service Levels,Employee Experience,and Cost Effectiveness

QUALIFICATIONS:

University degree in HR ;

4+ years relevant work experience

Broad and deep theoretical understanding of job function.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE\'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company\'s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Specialist - Finance Operations OWM

Brand: adidas

Location: Chennai

TEAM: Accounting & Finance

State: TN

Country/Region: IN

Contract Type: Full time

Number: 491960

Date: Jan 9, 2023

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