Job Description

Join our "Finance Team" at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre!

Job Title: Specialist - Finance (Order to Cash - OTC - Non-Voice)


Job Grade - M

Job Location: Chennai


Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the "Top 20 most admired Shared Services Organizations in 2022" by the independent global Shared Services & Outsourcing Network (SSON).


We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.


As an Order to Cash Specialist, you will manage the end-to-end accounts receivable process, ensuring timely payment application, credit control, and resolution of billing issues. This role requires solid accounting knowledge, financial system expertise, and excellent communication for customer and team interaction. You will ensure record accuracy, support financial reporting, and contribute to process improvements for operational efficiency.

Key Responsibilities:

• Efficiently apply customer payments against outstanding invoices and manage account balances.
• Facilitate the creation and modification of accounts for both cash and credit customers.
• Conduct thorough reviews and appraisals of credit applications and maintain communication with the Credit Clerk for updates and decisions.
• Assess creditworthiness of new customers, determine appropriate credit limits, and oversee the creation and updates of customer credit details in the system.
• Regularly manage the renewal process for customer credit accounts, ensuring compliance with company policies.
• Implement credit holds and releases on accounts as required, following strict risk management protocols.
• Oversee the management of receivables and payables for foreign agents, ensuring accurate and timely transactions.
• Coordinate and complete month-end activities related to Accounts Receivable (AR), ensuring all financial reporting deadlines are met.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.
• Contribute as a subject matter expert in problem-solving and process improvement.
• Collaborate with business partners to enhance processes and identify best practices.
• Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control.

Required Skills/Abilities:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.

Skills Required:

• 1 - 3 years of relevant work experience, with a preference for candidates with a background in Accounts Receivable processes.
• Proficient understanding of accounting and financial principles, specifically for Accounts Receivable
• Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records.
• Familiarity with the logistics industry and shared services operations is highly preferred, enhancing the ability to navigate industry-specific financial practices.
• Work experience in logistics or shared services operations is preferred.





Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture


By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.