Job Description

Key ResponsibilitiesSomeone in a collection role, such as accounts receivable specialist, typically has the following primary responsibilities and tasks.Contacting Customers: The main responsibility is to contact individuals or businesses with overdue debts through phone calls, emails, letters, or other communication channels.Reminder and Follow-Up: Collectors send reminders and follow-up messages to customers to prompt them to make payments.Negotiating Payment Arrangements: Collectors work with customers to negotiate payment plans that suit both parties\' needs and capabilities.Handling Inquiries: Responding to inquiries from customers regarding their outstanding debts or resolving any disputes or discrepancies in billing.Account Reconciliation: Ensuring that the payments received match the amounts owed and accurately updating account information.Record Keeping: Maintaining detailed records of all communications and interactions with customers, including promises to pay and payment agreementsCustomer Service: Providing customer service to customers, answering their questions, and assisting with payment-related inquiriesMaintaining Professionalism: Remaining calm, patient, and respectful during interactions with customers, even in challenging situationsSkill Set/Knowledge required:Collections tool used globally is MA!N. MA!N tool is essential for managing customer information, communication logs, and payment histories. In addition to this Collectors also use BT to make and receive calls, JBA, EDM, Customer Specific Freight Payment CompaniesRequirementsGraduate /Post Graduate \xe2\x80\x93 (B.Com/M.Com/B.C.S./B.B.A./B.B.M. (Fin)/M.B.A. (Fin)/M.F.M. /C.A. Inter/C.W.A. Inter) - 50% & above aggregate scores.Good Business communication & presentation skills required.Advance knowledge in Excel and other Operational systems S21, CW1, DDH and MA!N

DHL