Job Description

:About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world\'s trade flow better, changing what\'s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that\'s fit for the future. We\'re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What\'s more, we\'re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we\'re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer\'s door.About DP World Global Service CentreDP World\'s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World\'s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what\'s possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.Role Purpose:The Senior Customer service specialist shall be responsible for processing of information, ensuring the data integrity and Quality. The position requires attention to detail, efficiency, and the ability to work collaboratively within a team.Designation: SpecialistBase Location: Navi MumbaiReporting to: Assistant ManagerKey Role Responsibilities:

• Developing knowledge of financial principles and basic operations.
• Demonstrates attention to detail in updating and maintaining accurate statement of facts.
• Developing analytical skills to analyze financial data and support operational tasks.
• Gaining familiarity with industry regulations and compliance relevant to financial operations.
• Basic proficiency in utilizing spreadsheet software for data entry and simple analysis.
• Shows interest in identifying inefficiencies and contributing to process improvement initiatives within the team.
• Ability to manage basic tasks, set priorities, and meet deadlines in a dynamic operational environment.
• Demonstrates adaptability to learn new skills and adjust to the evolving demands of the role.
• Willingness to collaborate within the team and learn from experienced members in a supportive environment.

Skills & Competencies:

• Should have a minimum typing speed of 20 wpm with 95% accuracy.
• Should have good communication skill in English and must have good proficiency in Email Writing skills.
• Problem solving, Excellent communication and interpersonal skills.
• Willingness to work in Shifts as per allocated roster and Country to work, fine to work in night shift as well.

Education & Qualifications:

• Bachelor\'s degree

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

P&O Ferries