Specialist Employee Experience

Year India, India

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:Location: GurgaonQuery Handling:

Receive and review customer queries, complaints, or requests from various channels (emails, web portals, etc.).
Categorize and prioritize queries based on urgency and nature.

Assignment of Queries:

Assign queries to the appropriate department or personnel within the organization for resolution.
Ensure that queries are routed to the right team members with the required expertise.

Tracking and Monitoring:

Track the status of assigned queries to ensure timely resolution.
Monitor open queries and follow up with relevant departments to ensure SLAs are met.

Communication:

Liaise with internal teams to clarify any ambiguities or additional information needed to resolve queries.

CTQs * Bachelors degree with 0 - 3 years work experience in customer service voice process

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