Job Description

Company: MercerDescription:Mercer India is seeking candidates for the following position based in the Gurgaon office:What can you expect?This position is with MSSD team within Career line of business. MSSD team provides Tier 1 support for internal and external users regarding Mercer proprietary software products. Works closely with other teams in resolving issues that require additional resources, advise clients on how to use Mercer software products efficiently. Suggesting enhancements to products based on interaction with the clients
It is a global team; provide support round the clock (24/5)What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Provide 24/5 support to our external and internal clients on Mercer proprietary applications.
• Follow established procedures to track and document incoming calls and emails
• Conduct research and troubleshoot complex or advanced inquiries, identifying problems and implementing steps to resolve issues.
• Proactively manage full issue resolution lifecycle to ensure issues are moving through the ticket tracking system effectively.
• Perform internal peer reviews, RCA, reporting and training
• Ensuring compliance of all internal and client policies
• Driving process improvements and identify opportunities to streamline and automate processes.
• Updating process documents such as SOPs, FAQs
• Provide assistance with special projects as needed

Note: Applicants should be flexible working in shiftsWhat you need to have?Knowledge & Skills

• Graduate (any stream)
• 3-5 years Experience in a professional organization
• General computer literacy
• Excellent command on MS Office applications (MS-Excel, MS-Word)
• Exceptional English Communication Skills
• Problem solving ability and attention to detail
• Ability to multi task, self-starter
• Excellent analytical skills and high focus on accuracy

What makes you stand out?

• Exceptional Communication Skills
• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively
• Flexibility to work in rotational shifts

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its marketleading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Marsh McLennan