Specialist, Customer Care Center – Service

Year Bangalore, Karnataka, India

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:POSITION SUMMARY: Customer Care Center, CoordinatorJOB FUNCTIONS AND RESPONSIBILITIES

Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
Logs all borrower contacts into the loan servicing system
Offer long term resolutions to customers to resolve delinquency
Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
Required to make the prescribed number of contacts during the daily work schedule
Familiar with the customer relations functions and the services offered
Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

This position requires strong customer service skills
Must be fluent in English
Overall knowledge and experience in mortgage loan servicing desirable but not required
Graduate degree is preferred
Undergraduates must have at least 6 months call center experience
Applicants must be willing to work in MOA Complex, Pasay City and/or set up to work from home with a strong and stable Internet Connection

WORK SCHEDULE OR TRAVEL REQUIREMENTS

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