Job Description

About The Company:ARA\'s clent is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries and offer Strategy and Consulting, Technology and Operations Services, and Accenture Song-all powered by the world\'s largest network of Advanced Technology and Intelligent Operations centers.The Role:A Corporate mobility Quality Specialist will be responsible for the quality service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Mobility Quality, Innovation & Capability Development Specialist role is to support our global Quality, Innovation & Capability Development Program to ensure we are consistent in(global) process execution across locations, avoid variability in service quality, reduce compliance risks, and have an agile training initiative tailored to address specific day to day challenges. Also, will support to drive the Innovation program across teams.Knowledge of immigration and travel industryKey Responsibilities:

• Manage process audits from a quality perspective to ensure the quality systems are being implemented consistently and effectively.
• Implement the basic quality and continuous improvement framework for the processes based on Six Sigma.
• Design, develop and implement quality framework covering all the services rendered by Mobility team.
• Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end-to-end process.
• Building out Innovation capabilities and fostering an open, idea-friendly culture.
• Help drive Innovation-related processes, with openness for ideas and bias towards action for idea implementation.
• Conduct regular brainstorming sessions in the team to identify the process gaps and work towards resolution.
• Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives.
• Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action plan.
• Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives.
• Should continuously learn the process to keep updated about the changes that helps during the audits.
• Establish Quality reporting for all metrics and publish the dashboard to supervisor and respective managers.
• Be open to providing guidance, training, and support to global/local colleagues to ensure high-quality service delivery.
• Contribute actively towards creating collaborative, forward-looking and positive work environment.
• Prepare and maintain accurate and up-to-date records/reports on Quality,Innovation, Capability Development and client satisfaction metrics as required.
• Stay informed about industry trends, regulations, and new technologies to enhance the Quality process.
• Identify areas for process improvement and contribute to the development of best practices and standard operating procedures.

Skills Required:

• Proven experience as a Quality Analyst, Compliance/Quality Consultant, or similar role.
• Knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems, would be an added advantage.
• Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication and customer service skills, with the ability to inter-act professionally with colleagues, leadership and internal/external stakeholders.
• Attention to detail and problem-solving abilities to address unexpected issues.
• Proficiency in Quality management software and tools.
• Ability to work independently and collaborate effectively in a team environment.
• Flexibility to adapt to changing travel needs and work occasional evenings or weekends as required.

Qualifications & Experience:

• 9+ years relevant working experience.
• Bachelor\'s degree in hospitality management, tourism, business administration, or a related field.

Required Skills Mobility Services, corporate mobilityEducational Qualification \xef\x81\xac Bachelor\'s degree in hospitality management, tourism, business administration, or a related field.Jun 20, 2024Pay Rate1500000 - 2100000 INR Per Annum6 - 10 Years Exp.1 Vacancy

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