Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Position Summary: This position will support the Global Security team to protect American Express, its customers and employees against harm and losses by providing a full range of Investigations and Security services in a prudent, professional manner.
Job responsibilities include but are not limited to:

• Conducting investigations relating to financial fraud, computer/cybercrimes, data privacy breaches, internal fraud, and other related cases, by gathering and analyzing documentary evidence, conducting field interviews, preparing case reports, and coordinating investigations with law enforcement.
• Conduct routine and moderately complex investigations with minimal supervision.
• Assist with highly complex cybercrime investigations (eg., involving organized and international criminal groups);
• Collect and compile evidence; document investigative activity and evidence in case management system;
• Pull data, locate records, and run reports; study data to uncover patterns, trends, and anomalies.
• Interview victims, claimants, witnesses, suspects and potential suspects; record statements.
• Work with law enforcement agencies to investigate and prosecute crimes;
• Work with law enforcement on fraud prevention initiatives;
• Assist with forensic examination of plastic cards, paper documents and equipment (computers, hard drives, skimming devices, etc.)
• Collaborate on fraud and criminal investigations with counterparts at other organizations.
• Collect intelligence about criminal networks or organized groups that commit financial crimes.
• Work with internal groups to help American Express minimize risk and exposure to fraud.
• Contributing to the long-term goal of reducing/controlling Card and Stored Value product fraud by collaborating with law enforcement, merchants, and other security-minded organizations.
• Providing cross-functional support to other members of the Global Security team, as directed by the Director/Manager - Investigations & Security Services.
• Ensures protection of customers, personnel and property through effective management of security teams (e.g., coordinates with contract security management, manages security teams and team leaders).

Minimum Qualifications

• Demonstrated ability in financial fraud and cybercrime investigations.
• Bachelor\xe2\x80\x99s Degree or other 4-year degree is a plus. Preferred fields of study to include criminal justice and/or social sciences.
• Should be well versed on the latest technology and current trends in the field.
• Detailed understanding of local prosecution guidelines, privacy laws and associated criminal laws.
• Demonstrated skills in conducting field investigations involving financial and cyber/computer fraud.
• Highly developed analytical abilities with basic knowledge of finance and related transactions.
• Strong organizational and communication skills to effectively direct investigation activities in a culturally diverse work force and handle emergencies, crises and stressful situations calmly, quickly and professionally.
• Knowledge of local prosecutorial guidelines and associated criminal laws.
• A team-oriented mindset and ability to assimilate with the organization\xe2\x80\x99s enterprise-wide approach.
• Ability to make formal presentations before diverse groups.
• Strong interviewing and interpersonal skills.
• Excellent verbal, written and computer skills.
• Flexibility in schedule required (Position is on call 24/7/365).

Preferred Qualifications

• Law enforcement background desirable.
• Knowledge of advance features of software (e.g., writing macros and creating wide range of charts and reports in Excel, use of Data Control Language through SQL queries will be an added advantage.
• Cyber investigations knowledge and experience preferred.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.