Job Description

ABOUT US

Datacultr is a global Digital Operating System for Risk Management and Credit Recovery, we drive Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments. Datacultr's platforms, make the underserved and unbanked segment viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans.

We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; with our Development Center based out of Gurugram, India.

ORGANIZATION'S GROWTH PLAN

Datacultr's vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.

We are on a mission to enable 30 million unbanked & under-served people, access financial services by 2025.

JOB DESCRIPTION

POSITION - Associate/ Sr. Associate - Product Support

ROLE - Individual Contributor
FUNCTION - Growth

WORK LOCATION - Gurugram

WORK MODEL - Hybrid (post training only)

QUALIFICATION - Spanish Language Certification (min B2 is must)

SALARY PACKAGE - Negotiablebased on skillset & experience

NOTICE PERIOD - Canjoin at the earliest

EXPECTATION -

As a Product support team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

KEY RESPONSIBILITIES -

• Listening to our B2B Customer's concerns and handling product related complaints or queries on TAT basis for both International & Domestic customers.
• Should be flexible with evening working hours to support the LATAM clients.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Actively listen to the concerns with a Solution Oriented approach.
• Manage transactions over CRM.
• Ability to multi-task, prioritize, and manage time effectively

KEY REQUIREMENT -

• Must have 1 - 3 years of experience required with the SaaS based industry or in similar role i.e. Customer Service, preferably with an IT Consulting or training company.
• Strong contact handling skills and active listening.
• TAT oriented approach.
• Good working knowledge with Microsoft Excel or Microsoft Suite.
• Excellent communication and interpersonal skills.
• Familiarity with CRM systems and practices will be preferred

PERKS & BENEFITS

• Professional Development through Learning & Up-skilling.
• Flexible working hours
• Medical benefits
• Exciting work culture

Job Types: Full-time, Permanent

Pay: ?20,617.50 - ?30,610.02 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Experience:

• 5G: 1 year (Preferred)

Work Location: In person

Expected Start Date: 22/12/2024