Job Description

EPAY Systems, a Vensure Employer Solutions company, is a leading SaaS provider of human capital management technology and services designed to help small to enterprise businesses better manage their workforce. Our solutions include recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, performance management, ACA reporting, COBRA administration, and more. Notable clients of EPAY include organizations such as the US Army, FOX Studios, Disney Studios, ABN Network, CSI, Harvard University, and ISS Group, among others. To know more about us, visit us at www.epaysystems.com. About The Role We are seeking a permanent full-time position as Customer Support representative who will support customers for Level 1 and Level 2 activities. This is an excellent opportunity for an ambitious, high-energy individual to be on the front line, connecting with customers and driving high customer satisfaction. Responsibilities Serve as a point of contact for inbound customer or employee questions, requests and incidents. Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions. Have a full understanding of our products and services. Quickly escalate urgent requests and questions through appropriate channels. Partner with a larger support team to deliver feedback and suggestions to improve customer experience. Use knowledge base articles to assist with responses. Adhere to the SLA\'s and Policies set in place. Education And Experience Bachelor\'s degree in any field. Advanced degree in Spanish is preferred. At least 5 years of experience Required Skills Exceptional verbal and written communication in English and Spanish. Ability to deliver high-impact training that meets the industry standards and brings intended results. Strong analytical and project management skills to build an effective training and development plan for internal teams. Working knowledge of MS Office suite, especially MS Word and MS PowerPoint. Ability to prioritize, manage, and complete assignments in a fast-paced environment. Actively focus on self-development to enhance the delivery and presentation of the onboarding process and training programs. PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company\'s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR\'s Marketplace Partners. Diversity, Equity And Inclusion Program/Affirmative Action Plan We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion. Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren\'t just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you\'re excited about our roles but your past experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all. As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual\'s qualifications as they relate to the job under consideration. The Company\'s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy. PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [HIDDEN TEXT]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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