Job Description

As Spa Trainer, I will assume full responsibility for the efficient operation in the following:


• Assist and assume responsibility on the efficient operation of the Spa department to provide exceptional products and services within brand operating standards.
• Assist fitness instructors and hosts to ensure that they can perform their services professionally and accurately in a timely manner.
• Organize and perform treatments as standards.
• Make sure treatment rooms have enough supplies at all times as per standards.
• Request and log stock of supplies necessary for the treatment rooms.
• Set up the treatment rooms as per standards.
• Provide prompt, courteous and accurate service to guests at all times.
• Maintain cleanliness and hygiene of the Spa and treatment rooms.
• Maintain the equipment I use in safe conditions.
• Handle guest complaints and record all guest comments.
• Log all product recommendations to guests.
• Fill in documents / controls / reports for duty (stocks, daily logbook if any, lost & found, guest comments).
• Carry out when required stock count, both retail and professional stock.
• Monitor usage of products.
• Evaluate the operations and procedures and suggest improvements to the Spa Management.
• Lead and motivate all therapists to a level of service which exceeds all guests' expectations by facilitating teamwork and ensuring all treatments are performed in a consistent manner and in the time allocated.
• Provide departmental orientation to newly recruited Hosts.
• Assist Spa Reception whenever needed.
• Take an active part in the leadership of team.
• Ensure hosts perform opening and closing according to Six Senses Spas standards.
• Check and set up daily operations of the Spa according to Six Senses Spas standards.
• Provide all relevant training reports to the spa and home office.
• Carry out monthly training with Spa Team following the individual training plan for each Host as well as other training needs outlined on the training calendar.
• Appraise all therapists' therapy skills in conjunction with Asst. Spa Manager.
• Regularly update knowledge and skills in massage / beauty therapies.
• Upsell all fitness, spa and wellness activities.
• Attend meetings and training as required by supervisors.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.
• Perform any additional tasks given to me by supervisor/management.
• Perform fitness classes and personal trainings as per Six Senses Spas standards.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications



To execute the position of Spa Trainer, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:


• Bachelor's degree or equivalent in physical education preferred and at least 5 years' experience in a similar luxury spas and health clubs with proven certificates.
• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in English.


The above is intended to provide an overview of the role and responsibilities for a Spa Trainer at Six Senses Fort Barwara It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.


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