Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A resort-like sanctuary in Kuwaits heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder - the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating - youll find soaring rooftop restaurants, leisure facilities and the citys largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the citys malls and souks within a few minutes drive, you can experience all the spoils of the city without spoiling your precious relaxation time.What you will doWelcome, assist and escort guests/clients as it pertains to the spa, fitness and other areas within the hotel (inclusive of outdoor pool).Read and update the daily log and communicate relevant information to the staff.Advising and educating guest of Spa treatment and produce options to suit their needs via telephone, email and in person.Ensure the reception area is kept neat, tidy and organized.Be knowledgeable about treatments, products, procedures, techniques, training sessions and equipment when selling to hotel and external guests alike.Reach upsell target as set forth separately.Operate the computer, copier, Spa reservations system and credit card machines.Utilize the trace file, cashier sheets and handle the daily accounting.Verify the attendant staff is present.What you bringMinimum 3 years of previous experience in similar role in a five-star luxury hotel.Excellent reading, writing and oral proficiency in the Arabic & English languages.Excellent customer service, attention to details and communication skills.Works well in a team environment, ability to multitask and work effectively under pressureWhat we offerFull board shared living accommodation in a high quality, well-resourced compoundComplimentary nights at FS Hotels worldwideRegular social and sporting eventsPaid home leave ticketsQuality employee mealsFree transportation to and from workWork AuthorizationHotel will apply for the work authorization for the successful candidateWe look forward to receiving your application!

Four Seasons Hotels