Experience in developing and delivering training content
Effective time management and teamwork skills
Proficient in MS Office, including Word, Excel, and PowerPoint
Strong problem-solving skills
Strong leadership and team management skills
Sort Center Trainer
The Trainer is responsible for the coordination and execution of training for all process paths in the Sort Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Sort Center workforce.
Key job responsibilities
Develop and create engaging training materials and resources for all process paths in the Sort Center
Manage a team of content curators, instructional designers, and animators to ensure the timely and high-quality development of training materials
Work with subject matter experts to ensure accuracy and relevance of training content
Use and analyze data on a daily basis to improve the learning experience of new hires
Ensure training materials are kept up to date and delivered against standard, providing a positive learning experience
Improve processes from gathering feedback and analyzing data
Collaborate with operations to identify critical skill gaps and create training plans to address them
Support the recruitment of Instructors and Peer Trainers
Work in partnership with the agency managers to improve new hire performance
Manage a team of content curators, instructional designers, and animators in a fast-paced environment
Ability to manage multiple projects simultaneously and meet tight deadlines
We are open to hiring candidates to work out of one of the following locations:
Gurugram, HR, IND
Ability to manage multiple competing priorities
Demonstrates a methodical approach in tasks
Basic understanding of project management
Experience as a content creator or instructional designer in a fast-paced environment
Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
Experience with e-Learning authoring tools and learning management systems (LMS)
Familiarity with instructional design principles and adult learning theory
Experience with multimedia production, including video production and animation
Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts to a diverse audience
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