Job Description

ProfileAs Solutions Lead for Industrial Automation Capability Services (IACS), you collaborate with IACS Solutions and Services teams to design and implement talent development journeys and solutions for internal and external stakeholders, ensuring the highest quality and customer service. You also support the Solutions Manager in implementing the IACS portfolio development roadmap.PerformanceYou deliver, solution development programs as per agreed quality, approved budgets, and schedules, customer satisfaction at a solution and engagement level, annual progress against mid-term strategic IACS objectives, and operating efficiency against the program development budget.AccountabilitiesIn this role you:

• Curate a portfolio of solutions development programs for IACS stakeholders and customers, working closely with a global team of Designers, Developers, Business Analysts and vendors to design, develop and maintain effective programs.
• Represent the Solutions Team and IACS in needs analysis discussions, communicating new features and benefits to customers, and other stakeholders, and maintaining healthy participation in IA Services communities, including Yammer groups, KM CoPs, R&D meetings etc.
• Define and monitor learning/performance objectives and expected outcomes of solutions and development programs, providing leadership to the team.
• Drive the development process and document best practices for implementing your programs, including dos and donts for various roles involved in development and delivery.
• Develop and manage program budgets, audit and evaluate deliverables and roles involved in the solution development to ensure program objectives are achieved with minimum risk and cost.
• Review proactively the design and quality of solutions in scope to improve performance and usability, collaborating with the Services team for delivery readiness and operational analyses.
• Measure, report and improve customer satisfaction for each solution as well as for ongoing development programs (application & content).
• Demonstrate customer intimacy in the form of qualitative and quantitative knowledge of the solution usage, measuring and communicating results & benefits from the solutions delivered, to scale solution impact.
• Provide or facilitate pre-sales support to the IACS Commercial team for external programs.
• Support engagement and professional development of the Solutions team.

RequirementsTo fulfil this role, you are an analytical and methodical consultant, excelling at,

• uncovering pain points and key performance drivers and translating business objectives into technically sound, practical and efficient solutions,
• creating learning experiences using a variety of tools and techniques, to ensure effective skills development,
• influencing and negotiating with diverse stakeholders to gain support and resources even without formal authority,

Solutions Architect
Industrial Automation Capability Services

• project management, balancing priorities, agendas, and perspectives to ensure decision-making that benefits stakeholders and IACS,
• presenting operational analyses and performance results to senior leadership.

Qualifications

• Educational qualifications in learning, talent development and program management or equivalent experience
• Consulting level experience in delivering business objectives across projects, services or customer support scenarios
• Excellent negotiation and communication skills across all levels of management and staff
• Strategic analysis and tactical execution abilities, with attention to detail
• Multi-cultural team management and stakeholder engagement experience across multiple geographies
• A digital mindset/fluency and a highly strategic approach to work
• Availability to travel up to 10%

Schneider Electric