Job Description

Who are we?



Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.



Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.



We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.




What sets us apart from the rest?


• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards.
• Recognized as a "Leader" in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers' Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500(TM) North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• Whatfix has been selected as a Gold Stevie Award winner in the 2022 American Business Awards for Customer Service Department of the Year.
• This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures





Role

Solutions Engineer is a strategic role where you will be a trusted consultant to our customers and drive the onboarding, implementation, and adoption of diverse use cases of Whatfix implementation. It entails client engagement, coding, and interaction with different teams to help customers achieve their desired outcomes.


Solutioning


• Onboarding Customers and their applications on to the Whatfix Platform.
• Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems.
• Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications.
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform.
• Customize Whatfix product based on Customer requirements and Business Objectives.
• Integrate Whatfix Platform and Analytics systems with Customer's Enterprise Application Systems
+ Drive existing and new product feature adoption across Customers.
+ Serve as the single point of contact for technical issues, coordinate with Customer Success, PM, Engineering, and Product teams, and enable internal teams to meet their SLAs.
+ Ensure the solution is delivered in time with top priority to the quality of delivery

• Digital Adoption Consulting


+ Understand application landscape and processes. Consult, ideate, and propose optimal digital adoption solutions and use cases to our customers using the Whatfix Product Ecosystem
+ Create Content using the Whatfix Content Editor to suit the customer's use cases.
+ Help develop standards and guidelines to ensure consistency in deliverables across projects Technical chops: Javascript, CSS, HTML, REST API, a knack for understanding systems, architecture, and security aspects.


What are we looking for?


+ A bachelor's/Professional degree.
+ A background in Solutions/Customer Success/Professional Services is preferred
+ 2-10 years of relevant experience. The designation will be realigned according to the experience.
+ Good presentation, verbal and written communication skills.
+ Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently
+ Good hands-on knowledge of JavaScript , CSS , and HTML
+ Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.
+ Ability to travel to Client locations as required

Please Note:


+ We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application.
+ We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status