Job Description

About our clientA leading BPSJob Title: Solutions Consultant Manager xe2x80x93 Contact CenterLocation: Pune/ Gurgaon/ BangaloreThe candidate will be required to contribute actively in the pre-sales cycle by:

• Delivering research & analysis focused on leading trends in the Business Process Outsourcing space for Contact Center Clients.

• Identifying problem statements, creating effective solutions, augmenting research material from time to time.

• Make effective presentations, work with senior executives, develop research agendas, and work with clients & integral

teams to solve strategic business services and technology-related sourcing, transformation challenges.This is an Individual Contributor role who needs to demonstrate ownership, hands on approach, multi-tasking ability, detailorientation, pro-activeness and expertise in stakeholder management skills & competencies.Required Skills1. Experience in Contact Center Domain for US, UK or Australia geographies2. Overall 8-10 years+ of work experience in mix of International BPO and / orconsulting environment3. At least 4-6 core years in the Contact Center domain.4. Excellent Written, Oral and analytical skills coupled with excellentPresentation creation skills.5. Good MS Word, Excel, MS Visio, Powerpoint experienceRoles and Responsibilities1. Knowledge: Domain knowledge in the Contact Center Industry (Inbound/Outbound + Chat + email + Messaging)2. Due Diligence: Conduct in-depth assessments of requirements through documentation review and intelligence / insightsgathering.3. Solution design: Develop comprehensive contact center solutions for pursuits, tailored to requirements, considering factorssuch as processes, technology, and customer experience4. Collaboration: Lead collaboration with all required internal functions, for inputs to build contact center solutions5. Documentation: Maintain detailed documentation for pursuit submissions, including deal brief, bid plan, solution summary,proposal document, pricing file (if required), and lessons learnt6. Bid Management: Lead the pursuit activities during the proposal development and submission, and provide regular reportouts to internal stakeholders7. Pricing: Lead and oversee the pricing of contact center solutions, for submission to pursuits8. Collaterals: Create collaterals of differentiated contact center solutions and offerings for White Papers / Blogs9. Best practices: Stay current with industry best practices and emerging trends in contact center technology and customerservice

Saaki Argus & Averil Consulting