Job Description

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Computer EngineeringTravel Percentage : 0%Solution Design Lead (Contact Center) - 6 to 10 yrs - Bangalore/Pune/Chennai/GurgaonAre you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About this Team:In-house team focusing on development and customization of IVR applications for Financial Institutions and BanksWhat you will be doingShould be able to understand business requirements and propose solutions basis compliance and security related needs.Ability to juggle multiple projects and prioritiesDefining the vision for the teams productCreating a product road map based on this visionOverseeing all stages of project creation including design and developmentMonitoring and evaluating product progress at each stage of the processParticipating in Scrum meetings and product sprintsStrong in Documentation with experience of working in an Agile based delivery model.What you bring5 to 12years of relevant experience as Solution consultant for Contact Center Technologies like IVR, ACD, Workforce Management, Omnichannel, SIP trunk etc.Strong knowledge of Contact Center environment and related technologies.Experience in the designing, RFP response basis client requirement to propose contact center solutions (Cloud / hosted).Strong problem solving and troubleshooting skills and familiarity in monitoring and instrumentation tools.Hands-on experience in the implementation of ACDs, IVR,What we offer youAn exciting opportunity be a part of Worlds Leading FinTech Product MNCTo be a part of vibrant team and to build up a career on core banking/payments domainA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities - FIS is your final career step!Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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