Job Description

See yourself at Twilio

Join the team as our next Solution Consultant on Twilio\'s SEGMENT product team.

Who we are & why we\'re hiring

Twilio powers real-time business communications and data solutions that help build better applications and customer experiences.

Although we\'re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\'re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support wherever we do business.

About the job

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We\'re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.

We\'re looking for an experienced customer-facing Solutions Consultant who loves helping people, solving problems, and wants to be a major factor in the success of our largest enterprise customers. This position is for someone who has strong technical aptitude, extensive customer-facing experience and the ability to oversee multiple engagements.

As a Solutions Consultant, you\'ll be tasked with leading technical on-boarding engagements with our enterprise customers and supporting ongoing efforts to build a world-class professional services organization. You\'d be joining a team of talented individuals that care deeply about Segment\'s customers, partners, each other and the broader community. We judge ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people and helping to build a company that cares about quality, you\'ve found the right place.

Responsibilities

In this role, you\'ll:

• Help customers instrument Segment APIs across their stack (web, mobile, server) and maximize the value generated from the many end tool and warehouse integrations Segment supports
• Complete on-boarding engagements within budget and scope
• Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
• Develop and iterate on internal processes to ensure consistency across our on-boarding engagements
• Work closely with the product team to improve customer success across our entire platform
• Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!
• When it is safe for business travel to resume, there will be a 20-25% travel expectation to meet with new Segment customers.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having \xe2\x80\x9cdesired\xe2\x80\x9d qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\'t followed a traditional path, don\'t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

You\'re a great fit if you\xe2\x80\xa6

• Have experience deploying a sophisticated technical product with a variety of clients
• Are able to deal with variety of stakeholders ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners
• Have strong time management skills and are organized and detail obsessed
• Are passionate about learning the ins and outs that sit at the intersection of an exciting, customer focused ecosystem
• Love for explaining technical concepts and the moment where you see things \xe2\x80\x9cclick\xe2\x80\x9d
• Have solid client-side Javascript skills and experience working with APIs and server-side languages
• Have experience delivering technical engagements as projects in a consultation environment
• Can write SQL queries and have experience with data architecture

Desirable but not essential:

• Experience working closely with or implementing any of our
• Experience working as a full-time software engineer at any point in your career
• Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, mobile, NPS and more

Location

This role will be based in our RMZ Eco World, Bangalore office.

There will be a 20-25% travel expectation to meet with new Segment customers

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\'s why we seek out colleagues who embody our values - something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.

So, if you\'re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn\'t what you\'re looking for, .

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

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