Job Description

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Purpose - Broad objective of the role

Responsible for the development of solution architecture with respect to technical solution design & service operations for complex solutions. Serves as a technical expert on solutions design, development and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. The team ensures compatibility, interoperability, stability and usability of solution architecture. Also plans and implements processes and systems for effective delivery of complex solution sought by customer. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

Education:Graduate in Engineering
Experience: 4-8 years

8+ years industry background
Expert Level certification in technologies such as Routing and Switching, Service Provider,
Application Acceleration and Optimization
Excellent communication and documentation skills
Design related background
Ability to demonstrate technical knowledge & industry best practices under pressure
Basic Coding skills desirable
Telecommunication Product or Solution Design related background

Key Responsibilities

Responsibilities:

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA\'s
role is to ensure that these services interoperate and integrate into the customer environment.
Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN\'s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.

Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
Able to identify problems and significantly improve, change or adapt existing methods and techniques. Might lead/ mentor small teams
Work-group/team focus.

Technical Competencies

Location: Bangalore

Tata Communications