Job Description

About this opportunity:
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Responsible for analyzing, designing, developing, and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer needs and technology opportunities into detailed technical offerings, solutions, and proposals.

Solution Architect supports the Consultants during requirement analysis and high-level design phases. Solution Architect could also take responsibilities within Customer Support sales and service delivery

Responsibility and Tasks

General

• Drives end-to-end technical solutions
• Scopes, defines, and designs customer solutions
• Transfers Knowledges and drives re-use
• Deliver results & meet customer expectations
• Handle Customers and internal Stakeholders from Technical perspective
• Works with diverse team
Operational

• Handles customer requirements and delivers solutions
• Analyze and troubleshoot to Handle and provide support in Project or production cases as and when needed
• Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Project Activities for Critical/ Priority cases
• Make constant efforts to be updated on relevant technical skills all the time
• Participate in Project activities and deliver results
• Provide Project handover to relevant stakeholders like customer operations team or Managed services team or customer support team.
• Organize and deliver the Knowledge sharing sessions with stakeholders
• Prepare the relevant technical document i.e., HLD (High Level Design), LLD (Low Level Design), Network Impact Reports, Method of Procedure etc. with respect to customer activities in Project or production systems
• Organize and deliver the Knowledge sharing sessions with stakeholders
• Review and prepare the relevant technical document i.e., RCA (Root Cause Analysis) for all executed activities, whenever needed
Customer Specific
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• Good Working Relationship with Customer and Working groups
• Take part in Customer Project & Review Meetings as and when required
• Understand and get updated on solution deployed in customer network
• Make customer aware on product and its lifecycle
• Interface with customer for planned activities in network as needed

Business Related

• Provide technical support to ICT-PD as and when needed
• Participate and contribute during pre-sales engagement activities, if needed
• Understanding of the contractual obligation for Project Delivery
• Ensure that Project Goals are met both in terms of timelines and financials
• Identify the add on sales opportunities
Position Qualifications

Behavioral Competences:

• Creating & Innovating
• Entrepreneurial & Commercial thinking
• Persuading & Influencing
• Applying Expertise & technology
• Analyzing & Delivering Results & Meeting Customer expectations
Soft Skills:

• Presentation & Communication skills
• Teamwork & collaboration skills
• Market insight & Financial Understanding
• Consultative Selling Skills
• Negotiation & Leadership Skills
Experience:

• Education: BE/B Tech or equivalent
• Min years of experience: 10+ Years
• An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
• Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G)
• Experience on working in 5G/4G Packet Core is must
• Following applications/functions are part of 4G/5G Packet Core
• Packet Core Control Nodes - MME/AMF/SMF/PCC
• Packet Gateway Nodes - EPG/SGw/PGw/PCG, Policy Control Nodes - SAPC/CCPC
• Handling/Exposure to any of the following Cloud Core applications/environment is desired
• CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
• OpenStack (CEE - Cloud Execution Environment), Kubernetes (CCD - Cloud Container Distribution)
• IP (Internet Protocol) Routing, IMS
• Strong technical acumen should be exhibited when dealing with complex customer issues.
• Experience with Ericsson will be preferred
• Good knowledge of 3GPP in 5G Packet Core
Why join Ericsson?


At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.



What happens once you apply?


Click Here to find all you need to know about what our typical hiring process looks like.



Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.



Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.



We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified(TM) in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: India (IN) || Gurgaon

Job details: Solution Architect